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“Great place at great price!” 5 of 5 stars
Review of Embassy Suites Dulles Airport

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Embassy Suites Dulles Airport
3.5 of 5 Hotel   |   13341 Woodland Park Road, Herndon, VA 20171   |  
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Park, Stay & Go
Ranked #3 of 20 Hotels in Herndon
Certificate of Excellence 2014
Findlay, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great place at great price!”
5 of 5 stars Reviewed November 26, 2012

This was my second time at this hotel. I took my wife a two children to DC on vacation. We stayed there for five nights. I selected this hotel because of its location and price. The staff was friendly and very helpful during our entire stay. The room/suite was clean and spacious with two TV's and a refrigerator. The bed was very comfortable and quiet. I requested extra pillows and towels, that were brought to the room within minutes. Breakfast was excellent and so was the evening receptions. Overall a great place! I will definitely stay there again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites Dulles Airport, responded to this review, March 23, 2013
Thank you so much for taking the time to write about your stay at Embassy Suites Dulles Airport. We pride ourselves on delivering great customer service and are appreciative when it is recognized.

Hope you have the chance to visit us again soon

Have a great week!

Jeffrey
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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624 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Too far from home
Top Contributor
82 reviews 82 reviews
29 hotel reviews
Reviews in 54 cities Reviews in 54 cities
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed November 23, 2012 via mobile

There is a reason why this hotel is ranked so low on TA. The clocks and the TV are still on daylight savings time some 2 weeks after the time change.
We were told that we could not eat our pizza in the common area.
The hockey tourney folks need to stay here to see how unwelcome we are made to feel.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites Dulles Airport, responded to this review, November 29, 2012
Dear Valued Guest:

Thank you so much for your feedback.

You indicated that your stay at our property was not satisfactory. On behalf of my entire team, I would like to apologize to you for the poor experience. I will follow up with my management staff to ensure that corrective action is taken immediately. Here at the Embassy Suites Dulles Airport, service is our number one focus. I am disappointed to learn that we failed to meet your expectations.

You are very important to us. We value your business.

We know that you have many hotel choices in the local area and we do not take your business for granted.

Again, thank you for your response. Please contact me if I can assist with anything before or during your next visit to the area.

Yours in Hospitality,

Jeffrey
General Manager
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Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 19, 2012

Beautiful facility, easy access to airport, located next to shopping center with many food choices. What negative can you say about a hotel that has swans swimming in the indoor pond? Friendly, helpful staff. Great value for the money.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey O, General Manager at Embassy Suites Dulles Airport, responded to this review, March 23, 2013
Thank you so much for taking the time to write about your stay at Embassy Suites Dulles Airport. We pride ourselves on delivering great customer service and are appreciative when it is recognized.

Hope you have the chance to visit us again soon

Have a great week!

Jeffrey
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 30, 2012

I work for a software firm in Reston, VA and have to travel to DC on a regular basis. I have stayed at this hotel at least twice a month for the past year, and it has been great. The staff is very friendly, the rooms are large and clean, and the breakfast and evening reception are a great way to start/end your day.

The hotel is right off the Dulles toll road, so it only takes 5 minutes from the Dulles airport, and it is a straight shot into Tysons, Arlington, or DC.

The few times I have had a problem, the management has taken a personal interest in it and it has been resolved quickly. I would highly recommend it for road warriors or families.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Dulles Airport, responded to this review, November 1, 2012
Dear Craig P: We know you have a lot of hotels to choose from when you travel and want to thank you for choosing us to be your hotel of choice when you come to the Dulles/Herndon/Reston, VA area and Embassy Suites Dulles Airport.

Thanks for the positive comments and we look forward to seeing you back on your next trip.

Thanks again.
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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 18, 2012

I have been to this property 3 out of 4 weeks each month for the past year. The staff are so kind and make you feel at home. They are very nice people and go out of their way to make your stay comfortable and stress free. From the front desk to the bar to the cooks and wait staff. They take pride in their property and care for you. They set the bar i now measure hotels at when i travel to other cities. Well done! My only place to stay in the Herndon Dulles area!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Dulles Airport, responded to this review, October 19, 2012
Thanks for the great comments regarding your recent stay at Embassy Suites Dulles Airport.

We are very serious about delivering great hospitality and are glad you noticed.

Hope to see you back with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berryville, Virginia
Top Contributor
153 reviews 153 reviews
79 hotel reviews
Reviews in 69 cities Reviews in 69 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 17, 2012

Breakfast cooked to order as you would expect/ Great IPA beer on draft. Well trained great staff who was very helpful. I held a meeting and they were on top of it. Food was good. Location off the toll road. The elevators are really, really slow.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Dulles Airport, responded to this review, October 18, 2012
Dear Ron M. thanks for taking the time to share your recent experience at Embassy Suites Dulles Airport.

We are glad you enjoyed the free cooked to order breakfast and reception. Glad all went well with your meeting as well. Apologize for the elevator speed, but trust we are working on that.

Our room rates are usually competitive in this market - Northern Virginia.

Hope you have to opportunity to stay with us again soon. We look foward to it.

Thank you.
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Omaha, Nebraska
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2012

Loved this hotel! I was staying here on business. The hotel staff couldn't be more helpful. The lock to my room malfunctioned. The management sent 2 staff members to work on the lock. While it was quite complicated to get the lock fixed, they couldn't have been more gracious. The next day, I began walking out of the hotel and one of the staff offered to take me to the local shopping center and waited for me to make my purchase and drove me back to the hotel.

Breakfast was wonderful and very filling-omelets to order, pastries, and fruit-what's not to like. The manager's reception was super. Food and snacks were great-wonderful guacamole!

I ate my evening meal there for the two nights I stayed. Great chicken nachos-lots of cheese, chicken and great chips-highly recommended. The following night I dined on Chicken Alfredo-again very tasty.

The suite was very comfortable. Wonderful mattress helped me fall asleep very quickly. Lots of room and very pleasant.

The hotel itself was very spacious. I loved watching the swans in the lobby.

When I return to this area on business, I will definitely stay at this hotel!

Room Tip: Ask for a room on the second floor or higher. The rooms on the upper floors are very quiet.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites Dulles Airport, responded to this review, October 18, 2012
Dear dufstmom, thanks for taking the time to write such a detailed account of your stay at Embassy Suites Dulles Airport. We appreciate you "Loves this hotel" and recognized the helpfulness of our staff.

We look forward to making your next stay with us equally if not more satisfying.

Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Dulles Airport

Address: 13341 Woodland Park Road, Herndon, VA 20171
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Herndon
#2 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Dulles Airport 3.5*
Number of rooms: 150
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Also Known As:
Embassy Suites Herndon
Herndon Embassy Suites

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