My initial reaction was fairly negative when it took nearly an hour for the hotel shuttle (quaint tradition from the past, hotels providing transportation for their guests---- really apprecitated it) after I called. It's possible the driver was on another call, but I kind of think it didn't get communicated to him quickly. He was there within minutes after my second call.
Check in was smooth and simple. The front desk was cordial and added my honors number to my reservation. I asked for the down bedding to be replaced, which the desk clerk assured would be done soon.
Eventually, replacement pillows (5) were brought. 3 of the 5 were feather pillows. So, I put them out in the hall and kept the two. There was quite a bit of clutter on my floor from room service trays and a sack of trash from a wedding. It was gone by morning, but was there all evening. Kind of think this should have been done more quickly.
Special kudos to the cook in the restaurant. I had not eaten all day due to being in the air and no time between flights. Though the restaurant was officially closed, she fixed a hot lunch for me late in the afternoon. The 1/2 pound burger was cooked to order and everything was hot and well prepared. I'm usually pretty reluctant to eat in hotel restaurants as I don't feel I get what I paid for.
The manager's reception in the afternoon and the morning breakfast offerings were fantastic.
The suite was comfortable and spacious, though not the most up to date and trendy colors of deep browns and grays. No problem there.
All in all, the pluses out weigh the minuses. I'd probably stay here again for business.
And, there are a couple of neat swans in the fountain in the middle of the attrium. Very photogenic and posed for the camera. I think they might be used to that.