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“Best choice - for a perfect stay!!” 5 of 5 stars
Review of Holiday Inn Express Reston Herndon-Dulles Airport

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Holiday Inn Express Reston Herndon-Dulles Airport
2.5 of 5 Hotel   |   485 Elden Street, Herndon, VA 20170   |  
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Ranked #9 of 20 Hotels in Herndon
GreenLeadersPlatinum level
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Best choice - for a perfect stay!!”
5 of 5 stars Reviewed August 24, 2014

We were in the middle of a relocation process and decided to stay in this hotel till we could find a new place to stay. The hotel is reasonably priced and in a perfect location where there r lots of dining options and Reston downtown is just a couple of miles away! We stayed there for more than a month without a single complaint! The staff is very friendly and always greet you with a smile. Housekeeping does a great job. Not a single maintenance issue during the entire stay. Breakfast options are very good. They have a well maintained fitness centre. Overall the experience was amazing! Special thanks to Wii,Ethan, both the ladies at the front desk, housekeeping manager (apologies for not remembering the names) Mr.Singh( Asst.GM) and the entire staff for making our stay a wonderful experience! This would be our first choice whenever we are in town! Thank you!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    121
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    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2014

We stayed here for one night. The room is very cozy. It was nice until in the morning we found 2 fed/alive and 1 dead bedbugs on the bed. I was bitten multiple times on my arms, fingers and leg. I had terrible experience with bedbugs 6 years ago and I knew the bugs! Before we headed back to home, we had to threw our clothes and luggage. The hotel management was notified but failed to respond to customer concerns.

Room Tip: Please check the bed carefully before you sleep
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Green Features: Didn't pay attention to the detail. But the room is very small, that should save some electricity.
  • Stayed August 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressHerndon, Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, August 28, 2014
Mr. Peng,

I am terribly sorry for the challenges you encountered while staying at our property recently. We strive to ensure everyone has a great stay and that all expectations are exceeded, and would greatly appreciate the opportunity to make things right. We have already reached out to our maintenance support team to investigate the issues, and will ensure that anything we find is dealt with immediately. I will also follow up with our team at the property, and ensure that someone gets back in touch with you as soon as possible to see what we can do to rectify the situation. Again, thank you so much for your comments, and I apologize the challenges.

Kind regards,


Shaun Smithson
Vice President of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
King George, VA
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 21, 2014

I stayed here for one night. It was a nice little hotel, what you'd expect from a Holiday Inn Express, clean comfortable nice rooms, friendly staff; in other words hard to beat! The only drawback is that it's not within easy walking distance of good restaurants. But there is a very good grocery store (Safeway, a great chain imho) with a nice food bar along with microwaveable entrees and sides for carry-out. Excellent! Driving in this area is a bit confusing, but the staff is good with directions. And they do have a van that will pick you up and take you back to Dulles (caution: the van doesn't run for the very early flights, so you'll have to use a taxi, which the desk will call for you). I will definitely stay here again the next time I need to fly out of Dulles!

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wytheville, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 19, 2014

My mother and I stayed overnight so we could go to the Cirque Du Soleil in National Harbor. This was our first stay at a Holiday Inn Express. Staff was friendly and helpful and it was conveniently located. The room was perfect. It had clean floors, clean linens, a clean bathroom and it actually smelled like a non-smoking room. The beds felt amazing and the variety of pillows was great. Most hotel pillows are too soft, for my taste, so my mom used the "soft" ones and I kept the "firm" ones.

As far as continental breakfast goes, I usually piece off fruit and meat. There was a nice offering of fruits. There was no bacon--just sausage and turkey sausage. My mom said that the eggs tasted gamey, making me think they were powdered. The regular sausage was bland but the turkey sausage was good.

Would definitely stay here again and am reserving a room at a Holiday Inn Express (for my next overnight trip), in Greensboro, based on my experience at this one.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 18, 2014

Holiday Inn Express, Reston Herndon-Dulles Airport is a great spot to stay when in DC, clean & reasonable price rooms, plenty of on site parking and easy walking to supermarket for last minute items. A very friendly staff and above average breakfast selection is a great addition. Close to DC Metro for easy access to downtown with plenty of parking available..

Room Tip: we stayed on 4th floor which is the top and it was very quiet, no road noise and nice quick elevator...
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Green Features: It is clearly visible that GM Kenneth Abrom and his staff are very environmentally involved...
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 16, 2014 via mobile

We have stayed at lots of hotels but this one by far one of the best we have stayed at. The manager and the people behind the desk went above and beyond to accommodate us. The breakfast they offered had a huge variety of delicious food from which to choose. Area was spotless. Orange juice that actually tasted like oj :). The room was spacious and was up to date. Nice desk area and a comfortable chair with footstool. Beds were made up invitingly and were comfortable. Had both soft and hard pillows. What you see in the picture is what you get. I don't know the name of the person who manages this hotel, but I will say he or she is doing a fantastic job. They were so nice! Thank you for such an enjoyable stay!

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramat Gan, Israel
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 13, 2014

The hotel is located in a very quiet surroundings. If you fly in or out of Dulles it's very convenient. The stuff is friendly and attentive. Ethan from the reception was extra-nice. There was no safe in the room but you can take one at the reception. The parking was free.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressHerndon, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, August 21, 2014
Ustern,
Thank you for your review of the Holiday Inn Express Reston/Herndon Hotel. It's great to know you enjoyed your stay at the hotel and Mr. Ethan delivered the guest service experience you come to expect when staying at Holiday Inn Express. Thanks again for staying with us.
We hope to see you again soon!

Yours in hospitality,

Ken Abrom, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Reston Herndon-Dulles Airport

Address: 485 Elden Street, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Herndon
#8 Business Hotel in Herndon
#10 Family Hotel in Herndon
#11 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Reston Herndon-Dulles Airport 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Reston Herndon Dulles Airport. Conveniently located 4 miles from the Wiehle Reston East Metro Station and 7 miles from the Dulles International Airport, our Herndon, VA hotel offers free shuttle service to both locations. Enjoy a complimentary hot breakfast everyday of your stay. Other amenities that highlight this hotel are complimentary wireless internet, 24 hour business center and 24 hour fitness center. ... more   less 
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Also Known As:
Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
Holiday Inn Herndon
Herndon Holiday Inn Express

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