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“Great Stay, Great Location” 5 of 5 stars
Review of Holiday Inn Express Reston Herndon-Dulles Airport

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Holiday Inn Express Reston Herndon-Dulles Airport
2.5 of 5 Hotel   |   485 Elden Street, Herndon, VA 20170   |  
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Ranked #9 of 20 Hotels in Herndon
GreenLeadersPlatinum level
Wilmington, North Carolina
Top Contributor
125 reviews 125 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
28 helpful votes 28 helpful votes
“Great Stay, Great Location”
5 of 5 stars Reviewed August 11, 2014

I stayed at this Holiday Inn this past weekend while in the Chantilly area for a trade show. The hotel is superbly maintained inside and out. The staff persons-Evie and Ethan, were top notch. They were friendly, helpful, polite and just great to talk to.

The hotel room featured the usual amenities of a coffee maker, microwave, mini-fridge, iron and ironing board, flat screen tv, hair dryer, and a king size bed with lots of pillows.

The Hot Breakfast Bar was excellent with many choices for every taste. And the staff kept it well stocked.

One excellent feature that this hotel had was loaner mountain bicycles. They had two Raleigh's and a Giant for hotel patrons. This was great since about two blocks away from the hotel was a Walk/Ride Trail that was very well maintained by the city of Herndon and was heavily used by local area residents. I took the bike and got in about a 5 to 6 mile ride on Saturday evening. The trail had as its main attraction the center of town with all of the shops and restaurants right there to enjoy. Plus they have a beautifully restored Train Depot and Caboose.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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223 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Yardley, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed August 9, 2014

The excellent staff and Metro shuttle made up for only a marginal hotel which is the reason for the 3 out of 5. The rooms are rather small and dark, a lumpy carpet, with a cramped bathroom (dated). The sink is outside the bath next to a louvered door closet which was always out of its track. My room was clean but sub-spectacular. I did like the bedside outlets that let me charge my phone and tablet. The breakfast was sub-par, not that I expect much, but some Hampton Inn breakfasts put this one to shame (no fresh fruit, etc,). There is no pool at this location (1 mile offsite) but they offer a small exercise room and trail bicycles to enjoy the Washington and Old Dominion Trail. I know the area fairly well as our business main office is down the street. The immediate surrounding area is a bit sketchy (you are in Herndon, not Reston). The nearby restaurants are busiest at lunch.
The staff was knowledgeable and attentive. I used their shuttle to and from the New Whiele-Reston East Metro Station which is the sole reason to select this hotel. I came into town on Amtrak and the train-Metro-shuttle worked great. As a comparison, I usually stay a short distance away in Ashburn and find the hotel amenities and prices much more acceptable.
In short, the (entire) hotel could use an update, it is a bit overpriced, is taxed heavily, but the inviting staff and Metro shuttle made my stay a success.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
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HIExpressHerndon, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, August 14, 2014
Dear YfandKds,

I would like to first start off by saying thank you for your business while traveling to the Reston/Herndon area. It's great to know that the hotel staff was knowledgeable about the local area and very attentive to your needs during your stay. I'm glad that the shuttle service provided by the hotel to and from the New Wiehle-Reston East Metro Station was helpful getting you back and forward to the hotel. The Holiday Inn Express was built in 1987 with the sink being outside of the bathroom and can't be change due to the infrastructure of the building. I apologize for the inconvenience of the sink located outside the bathroom. The carpet issue will be addressed with the engineering department. The breakfast that is served daily is the IHG breakfast program standard for Holiday Inn Express. Your score of 3 out of 5 is greatly appreciated, and we hope to see you back at the Holiday Inn Express Reston/Herndon in the near future.

Best Regards,

Ken Abrom, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Harbor, Florida
1 review
4 of 5 stars Reviewed July 29, 2014

Stayed two nights. Staff very helpful and courteous. Rooms clean and quiet. Very good hot breakfast offered each morning. Only minor complaints is that the bathrooms were congested and that there was only 1 elevator for this 4 story facility. All in all a very pleasant an adequate stay.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridge
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 27, 2014

We used this hotel as our base for a trip to visit relatives in the USA and to see the sights. It is a lovely well-appointed hotel with every facility you would expect, clean rooms, friendly staff, free Wi-Fi and breakfast, good prices, and excellent location next to lots of retail outlets.
We chose it mainly due to it's proximity to Washington Dulles Airport which is only 15 minutes away.

Room Tip: There is no traffic noise at all so all rooms are equally good.
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Green Features: As you would expect from a reputable Hotel Brand these are top notch.
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Flatwoods, Kentucky
1 review
5 of 5 stars Reviewed July 21, 2014

The Housekeeping and Front Desk Staff are incredible! I used to travel a lot, actually way to much. It has been a couple of years and I had forgotten what great service was all about. THESE FOLKS DELIVER GREAT SERVICE!!!
Super helpful. Ran us down town to Clyde's. Picked us back up. What a deal. Entire place was very clean, quite and just overall nice. If you need anything they will give it to you. If not you can literally walk next door and pick it up at Safeway Supermarket, which opens at 5AM.
Great neighborhood.

I will definitely stay here next time I am in the area for business or recreation. Plus the tain is opening soon (middle of August?) and they will give you rides to the NEW train station.
Again.... What a bargain!!

Green Features: The Environmental practices are good. I am waiting for the day when American Hotels and Motels go all out and use the same room energy practices as Dubai. Your room key is needed to activate the power in the room. Leave room with your key and power is off. Brilliant!
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanjing
Top Contributor
56 reviews 56 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 18, 2014

After reading others comments, I gave this a try. Firstly, many had commented on the quality of service and I have to say they were first class. This is a moderate 3 star hotel with good rooms, average breakfast, free wifi and fabulous service. Not far from Dulles, with a shuttle on request and plenty of local restaurants around the hotel. Will stay again.

Room Tip: Tourist group hotel but good value for money.
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Green Features: Standard practices without being exceptionally noteworthy.
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 7, 2014

I give this place 4 stars for the clean, good room (room 427). The space is well-managed to make it feel more spacious than it actually is. There is a safeway nextdoor and a strip mall with many restaurants right across the street. Not much to do around here though.

The people at the front desk were friendly and helpful. Breakfast was decent. Exercise room is small but well equipped. No pool or spa.

Good place if you need a place to rest or have some work nearby.

Room Tip: Room 427 was good.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Reston Herndon-Dulles Airport

Address: 485 Elden Street, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Herndon
#8 Business Hotel in Herndon
#11 Family Hotel in Herndon
#11 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Reston Herndon-Dulles Airport 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Reston Herndon Dulles Airport. Conveniently located 4 miles from the Wiehle Reston East Metro Station and 7 miles from the Dulles International Airport, our Herndon, VA hotel offers free shuttle service to both locations. Enjoy a complimentary hot breakfast everyday of your stay. Other amenities that highlight this hotel are complimentary wireless internet, 24 hour business center and 24 hour fitness center. ... more   less 
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Also Known As:
Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
Holiday Inn Herndon
Herndon Holiday Inn Express

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