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“Flowers waiting for me arrive from the staff!” 5 of 5 stars
Review of Holiday Inn Express Reston Herndon-Dulles Airport

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Holiday Inn Express Reston Herndon-Dulles Airport
2.5 of 5 Hotel   |   485 Elden Street, Herndon, VA 20170   |  
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Ranked #8 of 20 hotels in Herndon
GreenLeadersPlatinum level
Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Flowers waiting for me arrive from the staff!”
5 of 5 stars Reviewed September 26, 2013

I arrive at 1am it was a very long day traveling. When I opened the door to my room I was greeted by a vase with flowers and a note thanking me for staying. Funny because I first I thought the flower might have been from my husband. The staff was friendly the hotel was clean. If my travels ever take me back I will be checking in here.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 people have reviewed this hotel

Traveler rating
    111
    59
    19
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Sierra Vista, Arizona
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 25, 2013

My wife and I were at this hotel for 2 nights. The staff was all you could ask for, friendly and very helpful. The hotel shuttle took us to Dulles airport where we caught an airport shuttle to the space center and back. The hotel shuttle then picked us up at the airport and took us back to the hotel. Our room was spacious and clean and the beds were comfortable. There was a coffee maker with coffee, microwave and mini-fridge which was larger than the normal mini-fridge. Unfortunately it did not have a freezer, something that we really enjoy having. If it had a freezer, I would have given it a 5. If you don't care about a freezer, consider this review a 5. Breakfast was very good and there was plenty of it. Should we be in this area again, we will definitely stay here.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B.C
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 15, 2013

We spent 3 nights at this hotel with a tour group visiting Washington, D.C. The room was clean and the bed was very comfortable. Fridge, microwave and coffee maker in the room was convenient. Plus Free wifi and cable tv.

Next door is a Safeway grocery store and across the street many ethnic restaurants. We had sushi one night that was very good (Thai and sushi mixed restaurant ) and Chinese buffet another... That filled us up. The last night we had a large salad and soup at the Panera bread which was all excellent, large portions and fresh. I would recommend the hotel for its facilities and the ones nearby. A pool would be great.... But you can't have everything.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheshire
Top Contributor
129 reviews 129 reviews
33 hotel reviews
Reviews in 83 cities Reviews in 83 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed September 13, 2013 via mobile

Ok, so most HIEs are much the same but this one stands out because the staff are exceptional. Nothing is too much trouble, from checking in to the shuttle back to the airport which took us directly to the car rental place.
The only downside was that when we arrived, tired and hot from a long flight from the UK the hotel shuttle seemed to take ages to come, so we took a taxi. It would have been good to know approximately when a shuttle might be due, it was chaos at the hotel shuttle area at Dulles.

Stayed September 2013, traveled as a couple
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Surrey, England
Top Contributor
83 reviews 83 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 13, 2013

My elderly mum and I stayed here 2 nights 10-11 September. We walked in and were greeted warmly by the staff and fresh baked chocolate chip cookies were at the table. We were handed a paper bag with 2 water bottles and a choice of snacks to take up to our room. The room was comfortable, nice sheets and towels and a decent list of TV channels to choose from and a complimentary newspaper was offered. There was a chocolate on our pillow and a notice of the next day's weather. All the staff from the cleaning staff to the maintenance men greeted us cordially and with a smile when we passed them in the hallway. Breakfast was adequate too. I think the management here tries very hard to make this a nice experience and it was. Thanks to everybody at the hotel. It is well managed and friendly! For a nice snack, try "Hot Bread" in the shopping centre across from the hotel; we had a vegetarian puff pastry that was tasty.

Room Tip: 4th floor was fine.
See more room tips
Green Features: I really liked that the hotel chain recycles leftover soap for 3rd world countries.
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, September 23, 2013
Dear Pate-in-Surrey,

I think the part of your review I like most of all is the way you note how friendly the staff is, and that each member you encountered made you feel welcomed. That's exactly what we are aiming for, and I think that's what sets us apart from many hotels in the area. Those freshly baked chocolate cookies are always appreciated, but there's nothing to make someone feel like they're at their "home away from home" like a staff that works hard to make you comfortable. Thank you so much for sharing your comments.

Patrick Foley
General Manager
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Panama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2013

I enjoyed my stay at this hotel, the front desk clerks and the driver were amazing, the hotel has a nice location and not to far from Dulles. The rooms were clean and breakfast was splendid. I will def will be coming back.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 7, 2013

I had to pick up a relative at Dulles Airport and decided to stay overnight rather than drive home during the Labor Day traffic. This hotel had an extremely good rate for the night. Check in was quick and easy and I noticed that they had shuttle service to the airport. The room was small but it was clean. The only downside to the room was some people have complained about the air conditioner and I have to agree. Every time the air conditioner reached the set level it would shut off and it made a loud noise when it shut down. During the night the air conditioner would cycle off and on and it seemed I woke up every time it turned off. Maybe I should have asked for another room. As I wrote the rate was very good but I did not get a good night’s sleep. I woke up early the next morning and the hotel offered a free breakfast starting at 6:00 am. They have a very nice selection of breakfast items and everything was at the proper temperature.
The hotel does not have a pool but there are a lot of nice restaurants in the area. The next time I have to stay over when I am in the area I am not sure I would stay here again because of the air conditioner noise.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, September 11, 2013
Thank you for letting me know about your recent visit. I'm glad to hear you found the room to be clean, the service good, and the shuttle and breakfast an added value.

Our maintenance staff is working to make sure the air conditioners do not make noise as they cycle on and off, but the only way to know which ones are causing a problem is when the guests tell us the room number. If you recall the room number (or let me know your name and dates of stay) we can correct the problem. Please feel free to contact me at Patrick.Foley@bfsaul.com

Thank you very much for helping us improve our service. We look forward to your next visit.

Patrick M. Foley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Reston Herndon-Dulles Airport

Address: 485 Elden Street, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Herndon
#7 Business Hotel in Herndon
#8 Romantic Hotel in Herndon
#9 Family Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Reston Herndon-Dulles Airport 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Reston Herndon Dulles Airport, your ideal choice for a Herndon Reston hotel. The Holiday Inn Express Reston Herndon Dulles Airport provides lodging in Herndon in the heart of the Reston Dulles business corridor just minutes from Washington Dulles International Airport. ... more   less 
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Also Known As:
Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
Holiday Inn Herndon
Herndon Holiday Inn Express

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