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Holiday Inn Express Reston Herndon-Dulles Airport: Traveler Reviews

2.5 of 5
485 Elden Street, Herndon, VA 20170
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Holiday Inn Express Reston Herndon-Dulles Airport
Ranked #6 of 21 hotels in Herndon
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141 reviews from our community

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Traveler rating
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Date Rating
Wakefield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
39 helpful votes 39 helpful votes
“What a bargain with very nice and helpful staff.”
5 of 5 stars Reviewed December 29, 2012 via mobile

Visiting Washington from the uk and as we were only staying for 3 nights and wouldn't be spending much time at the hotel we looked for value for money.
I had an enquiry about the shuttle bus before I arrived,Patrick the manager emailed
me to tell me the arrangements for transport from the hotel
The staff at the hotel are excellent and very helpful, one even showed me how to set up the wifi on my phone, nothing is too much trouble.the free breakfast is excellent and the hotel is quiet on a night so had no probs getting a good nights sleep.
Overall an excellent hotel and value for money

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Michigan
Top Contributor
116 reviews 116 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
“New decor. close to airport”
5 of 5 stars Reviewed December 19, 2012

I stay at a lot of hotels including many HIEs. This one is one of the nicer ones. The room was the typical HIE room. Had a newer flat screen.
Breakfast was good. Nice sitting area.
Staff was very friendly. Close to restaurants.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PhoenisSunDog about Holiday Inn Express Reston Herndon-Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
1 review
1 helpful vote 1 helpful vote
“Why stay anywhere else!!!”
5 of 5 stars Reviewed December 3, 2012

Great Place to stay, one night or for weeks. Clean, comfortable and really great staff. This hotel is in an perfect location, near lots of restaurants. Excellent value for expensive Herndon/Reston! Free continental breakfast. Decent fitness room AND LOANER Bikes, seriously bikes you can borrow to tour the area!!! Free business center/printer, free and fast internet. I stayed here for weeks at a time. I will ALWAYS stay here when I am in the area.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jim C about Holiday Inn Express Reston Herndon-Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressHerndon, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review
December 6, 2012
Hello Jim C,

Thank you so much for letting us know how much you enjoyed your stay with us! Our staff works hard to make sure we deliver a great value, and exceptional service.

The free loaner bicycles are very popular with our guests who don't want to stop their fitness routine while on the road. If there was a particular member of the staff who went out of their way to make your stay a success I'd love to hear from you (my direct email is patrick.foley@bfsaul.com). We use feedback like yours for recognizing superior service, performance evaluations, and our Employee of the Quarter.

Thank you for sharing your comments. I look forward to welcoming you back in the near future.

In Hospitality,
Patrick Foley General Manager
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glendale, ca
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 50 cities Reviews in 50 cities
109 helpful votes 109 helpful votes
“Not new, attractive or roomy”
2 of 5 stars Reviewed November 17, 2012

This is typical of the type of hotel you would find 25 or 30 years ago. The hotel's age is apparent in its drab decor, old furnishings and somewhat small room size. It compares poorly with the typical well designed and well equipped hotels that have become available in the last 10 years or so.

I should say, however, that things worked OK in my Room 231--that is, there were no malfunctions or broken items. The free WiFi worked fine, and the free breakfast was OK, offering sausage, omelets, sweet rolls and other typical items. Given this hotel's age, it might be best characterized as a budget alternative.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask glendale-member about Holiday Inn Express Reston Herndon-Dulles Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressHerndon, General Manager at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review
November 19, 2012
Hello Glendale-member,

I would like to start by thanking you for taking time to write a review of your experience, honest and frank feedback about our hotel is something we take seriously so we can strive to always improve.

I'm so sorry to hear that you were not satisfied with your room. Our housekeeping and maintenance staff work hard to ensure that everything is just right for our guests. You are correct in saying room 231 is small in size, but we have tried to compensate by providing an in-room refrigerator, new flat screen television, and other amenities at no additional cost.

As is the case with most hotels, we price our rooms based on size and bed type. I wish you had told us you were disappointed so we could upgrade you to something larger. As to the decor, we follow standards set by IHG as they apply to all Holiday Inn Express hotels.

Our goal is to provide all of our guests with a clean, comfortable hotel room, where everything works. I'm sorry you did not leave with a better impression. I hope you will contact me directly at Patrick.Foley@bfsaul.com the next time you will be in this area so I can make sure you are completely satisfied.

Sincerely,
Patrick Foley General Manager
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Richmond, Virginia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“Terrific hotel at an outstanding price”
5 of 5 stars Reviewed November 5, 2012

Wow! Clean hotel. Friendly and helpful staff. Convenient location to Dulles Airport (6 miles) and lots of restaurants. All at a remarkably inexpensive price.

The hotel is a fairly typical Holiday Inn Express with the standard free breakfast. But they have fresh cookies in the evening and fresh fruit out all day long. They have a minimal work-out facility on site, but offer access to a nearby full service gym. They offer complimentary good quality bicycles for guests to use to take a ride on the wonderful nearby W&OD Trail. Complimentary 24-hour transportation to/from Dulles Airport. Did I mention the place was clean and with a friendly staff? You shouldn't get all this at this price - but you do. You should stay here.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express Reston Herndon-Dulles Airport

Also Known As:
Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
Holiday Inn Express Reston Herndon-Dulles Airport Hotel
Holiday Inn Herndon
Herndon Holiday Inn Express
Herndon Holiday Inn
Address: 485 Elden Street, Herndon, VA 20170
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#1 Onsen Hotels in Herndon
#2 Family Hotels in Herndon
#6 Business Hotels in Herndon
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Reston Herndon Dulles Airport, your ideal choice for a Herndon Reston hotel. The Holiday Inn Express Reston Herndon Dulles Airport provides lodging in Herndon in the heart of the Reston Dulles business corridor just minutes from Washington Dulles International Airport. ... more   less 
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