Stayed for 2 nights in Queen room. Nice clean hotel, friendly staff and excellent breakfast. Comfortable aircon. rooms with tea/coffee available plus microwave and fridge (very useful if you don't want to eat out - food etc. available from Safeway next door, see below).

The lift was out of order when we arrived so we had to carry out bags up to the top floor. It broke down again later in the evening with us in it (!); fortunately it was at our floor & we managed to force the door open - apparently it has a reputation for being unreliable! We used the stairs most of the time just to be on the safe side...

Free hotel shuttle minibus to/from Dulles airport. Make sure you get on correct shuttle by checking the name/address on the vehicle - there are quite a number of Holiday Inn shuttles going in & out of the airport & of course, we got on the wrong one - Holiday Inn EXPRESS not Holiday Inn! If you ask Reception the minibus will take you to nearby Herndon Park & Ride to catch the local bus into DC city centre (takes 25mins, cost $6, get timetable/map from Reception) and then phone for collection you when you return to Park & Ride.

Outdoor shopping mall directly opposite has good selection of restaurants; we used the Chinese buffet (excellent at $12.95 each) the first night and the Vietnamese noodle restaurant ($6-8 each) on the second. Large Safeways supermarket next door (open 0500-midnight) very good for food/drink shopping plus snacks (sandwiches etc.) & bottled water.

Stayed here for a few nights as part of a vacation trip. The staff are friendly, always nice to have when you are travelling around in what can be soulless corporate hotels. The place was spotlessly clean in our room and the public areas. The free breakfast was fine, with a good selection and always kept well stocked and fresh. The hotel in near a huge range of restaurants for evening dining out so you will not be stuck for choice. Will certainly stay here again when I am back in the area on my next trip.

I was attending training in Reston, so I needed a hotel to stay in. The Holiday Inn Express was a great, low cost hotel. The elevator is slow, but that was the only downside of the hotel. The staff at the front desk were friendly, the room was comfortable, and the breakfast was plentiful.

Front desk attendant was very nice and helpful. Hotel was very nice except when we went to go to the breakfast in the morning. The elevator repairman rode down in the elevator with us. The elevator made strange grinding sounds. He claimed it was okay. When we rode the elevator back up to our room, it thumped and made a grinding sound so loud that we were scared. So we ended up walking down 4 flights of stairs with our luggage. We reported it the front desk. She said the repairman said it was safe but that he had left to get parts for the elevator. That was really reassuring!! Glad we walked down the 4 flights. Otherwise, the hotel was great!!