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“"Very Happy and Would Absolutely Return"” 5 of 5 stars
Review of Holiday Inn Express Reston Herndon-Dulles Airport

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Holiday Inn Express Reston Herndon-Dulles Airport
2.5 of 5 Hotel   |   485 Elden Street, Herndon, VA 20170   |  
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Ranked #9 of 20 Hotels in Herndon
GreenLeadersPlatinum level
Huntingdon Valley, Pennsylvania
2 reviews
“"Very Happy and Would Absolutely Return"”
5 of 5 stars Reviewed January 27, 2012

I recently stayed here because of a University of Phoenix function. The staff, room, free WiFi, service, complimentary breakfast plus all-day beverages, and shuttle service were outstanding. The amount of restaurants, grocery and pharmaceutical facilities within walking distance was very convenient. A number of fueling stations and shopping centers were within one mile for drivers.

I highly recommend The Holiday Inn Express and will be staying here in the future.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, January 30, 2012
Dear John D,

Thank you very much for taking the time to write a review of your stay with us. It is always great to hear what our guests are experiencing at our hotel.

We are very happy to hear that you had a wonderful stay at our hotel for your University Function. It is great that you were able to take advantage of all our great amenities and that they were able to make you feel more at home. It is also great that you were able to take advantage of our great location and everything that is available in the surrounding area.

We are looking forward to having another chance to serve you that next time you are in Northern Virginia.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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222 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Frankfurt, Germany
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 26, 2012

I recently had the pleasure of staying at the Holiday Inn Express Reston hotel for a University function. The staff was accommodating, friendly, and attentive. The rooms are clean, the environment is calm and quiet, the food is good and the location is perfect for getting around without the big city atmosphere. Tahir and Mr Singh were wonderful and went above and beyond to make sure my stay, as well as that of all of my University peers, was pleasant and fun. I highly recommend this hotel and hope you enjoy the experience as much as I did.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, January 30, 2012
Hello Maria N,

We certainly appreciate you taking the time to write such a review about our hotel. We try our hardest to provide all our customers need and we always like to hear from our guests so we can gauge how well we are doing.

We are very happy to hear that you thoroughly enjoyed your stay with us and that our team was able to provide you with excellent service. It is great that you were able to take advantage of our great location in Herndon and that we were able to make your stay during the University Function more enjoyable.

We are looking forward to the next time you are in the area and we have another chance to serve you.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Staunton, Virginia
Top Contributor
65 reviews 65 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 30, 2011

Although the outside of the hotel is older, the inside has been refurbished (as of 12/11). The room was small, but as a single traveler, it was perfect. Free WiFi and breakfast. Right next door is a Safeway store (grocery), which you can safely access for a quick take out deli meal.

The shuttle service was very accommodating and I was at the airport within 10 min. with traffic lights. I will stay there again, as it is very snug, clean, and convenient.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, January 3, 2012
Dear Never-Lost4good,

We appreciate you taking the time to write a review of your stay at our hotel. It is great to hear that you enjoyed your stay with us.

We are very happy to hear that you were able to take advantage of all our great amenities and our location near many restaurants as well as Safeway. We always strive to provide the best experience possible for our guests and take care of all their needs.

We are looking forward to the next time you are in the area and we have another chance to serve you.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 13, 2011

Recently stayed here for a business trip. I had requested room on higher floor and away from elevators and away from lots of noise. The staff member placed me on the first floor next the exit door because the elevator was out. He said it would be better for me on the first floor. I also expressed concern about the construction crew and when they were scheduled to do work. He told me they would be done soon but to my surprise, the crew was up and at 'em before 7 AM scraping at my window. It was an irritating way to wake up. The room itself was spacious and the bed was comfy but it wreaked of cigarette smoke for years past. No air freshener was going to mask that odor. Not a great night for this busy traveler and probably won't be coming back here.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, December 21, 2011
Dear bflo_grl,

Thank you for taking the time to write a review of your experience staying with us. We take our guests’ reviews and feedback very seriously so we can always strive to improve our service.

I would like to start by apologizing on behalf of the entire team here and assure you that your experience is definitely not a typical one for our guests. We should have given you a room that was what you had asked for but because of the elevator issues we didn’t want you to climb a lot of stairs with your luggage. The renovation to the hotel is 100% complete now so the noise issue has been taken care of. We will address the cigarette smell you mentioned right away.

We hope that you will give us a second chance to prove to you that we can do it right! We would also love for you to see the hotel now that we are finished with the renovation.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Cambridge, England
Top Contributor
99 reviews 99 reviews
84 hotel reviews
Reviews in 82 cities Reviews in 82 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed November 3, 2011

We spent just one night here, before starting our trip driving down the east coast of the USA. The staff were friendly, and the room was spacious and clean, with free wi-fi. There were plenty of places to shop and eat nearby. The free shuttle was excellent, collecting us from the airport, and dropping us off next morning at the car hire depot. There were external renovations going on, but we weren't inconvenienced. The only negative was the free breakfast, which was pretty average: next time we would eat out.

Room Tip: As usual, we got a quiet room on a top floor, away from elevators and facing away from the road.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, November 10, 2011
Hello james2anne,

Thank you very much for taking the time to write a review of your stay. It is always great to hear back from our guests.

We are glad to hear that you enjoyed your stay and that you were able to take full advantage of our location. It is great that you were able to utilize the complimentary shuttle to get around more easily. We are disappointed to hear that you didn’t enjoy breakfast as much as we would hope. We do offer make your own pancakes and a wide selection of hot and cold items that change daily. It is also glad to hear that the exterior work didn’t disturb you. We are doing everything we can to eliminate any impact it has on our guests to make their stay as great as possible.

We hope to see you again soon when you are in the area next.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Antigonish, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2011

Stayed here in early August for about a week. The staff was super courteous and helpful; I arrived four hours before check-in time and they let me into a cleaned room - at no extra charge. They mapped a location for me when I wasn't sure of directions; their courtesy bus service dropped me off at various locations around town and asked me to call when ready to be picked up, including to the local bus station to catch the bus to the Metro. The Managers were wonderful - at least three times, the Manager drove me to locations and picked me up when other staff were busy.
I especially loved the hot breakfast. As a Canadian who had lived in the south, it was wonderful to come in one morning and find a traditional southern-style breakfast with biscuits, sausage and gravy...mmmmm delicious! Lots of restaurants and shopping in the area, right across the street and adjacent. Rooms not as spacious as I would normally like, but clean. I would definitely stay here again if visiting the area.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, October 17, 2011
Hello Pauline A,

We appreciate you taking the time to write about your time staying with us. We are very happy to hear that you had such a great stay.

We all know how stressful traveling can be and that is why our team does everything we can to make our guests as comfortable as possible. We are happy to hear that we were able to do this and take care of your other needs. It is also great that you were able to take advantage of our amenities and that you especially loved our great breakfast buffet. We know how important breakfast is so we try and provide the best for our guests to start the day right.

We are looking forward to the next time you are in the area and we have another chance to serve you!

Sincerely,
The Holiday Inn Express Reston/Herndon Team
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Columbus, Ohio
1 review
5 of 5 stars Reviewed October 9, 2011

This hotel is clean and the staff is very attentive. I have spent a great deal more and not had many of the great benefits of staying at this very clean place. Want to make a special note of thanks to Rosa who was in charge of the housekeeping for my room. She was very kind and engaging. While not quite home, the people who work at this hotel are very kind and caring. Food good and service terrific.

Room Tip: You can save money by shopping at the grocery store just a few feet from the entrance
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at Holiday Inn Express Reston Herndon-Dulles Airport, responded to this review, October 10, 2011
Dear Merry K,

Thank you very much for taking the time to write a review of your experience at our hotel.

We do our best to make all our guests feel welcomed and take care of their needs. I will make sure to pass your compliments on to Rosa and the rest of the team.

We are looking forward to having another opportunity to serve you again in the future.

Sincerely,
The Holiday Inn Express Reston/Herndon Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Reston Herndon-Dulles Airport

Address: 485 Elden Street, Herndon, VA 20170
Phone Number:
Location: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#1 Green Hotel in Herndon
#8 Business Hotel in Herndon
#10 Family Hotel in Herndon
#11 Romantic Hotel in Herndon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Reston Herndon-Dulles Airport 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Reston Herndon Dulles Airport. Conveniently located 4 miles from the Wiehle Reston East Metro Station and 7 miles from the Dulles International Airport, our Herndon, VA hotel offers free shuttle service to both locations. Enjoy a complimentary hot breakfast everyday of your stay. Other amenities that highlight this hotel are complimentary wireless internet, 24 hour business center and 24 hour fitness center. ... more   less 
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Also Known As:
Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
Holiday Inn Herndon
Herndon Holiday Inn Express

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