I was booked to stay at the Holiday Inn Express Herndon for 6 days (long business trip) but canceled my reservation after 3 days. I had my camera go missing from my room. I spoke with the manager and he mentioned that it was clearly marked in the room that valuables were to be left in a safe at the front desk. The "clear" marking was a single sentence in very small font on the rate information note that is located on the back of the door. The manager did speak with his staff but to no avail. No apologies or regrets were given by the manager although another staff member at the front desk was helpful and apologetic. She even offered to call the police (which I didn't since I was leaving the country in a few days to return home).
The hotel was comfortable and clean otherwise and the breakfasts were decent , but the missing camera has left a bitter taste that will not go away.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Reston Herndon Dulles Airport. Conveniently located 4 miles from the Wiehle Reston East Metro Station and 7 miles from the Dulles International Airport, our Herndon, VA hotel offers free shuttle service to both locations. Enjoy a complimentary hot breakfast everyday of your stay. Other amenities that highlight this hotel are complimentary wireless internet, 24 hour business center and 24 hour fitness center. ... more less
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- Also Known As:
- Holiday Inn Express Reston Herndon-Dulles Airport Hotel Herndon
- Holiday Inn Herndon
- Herndon Holiday Inn Express