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SpringHill Suites Herndon Reston: Traveler Reviews

3.0 of 5
138 Spring Street, Herndon, VA 20170
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SpringHill Suites Herndon Reston
Ranked #18 of 21 hotels in Herndon
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106 reviews from our community

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Austin
Top Contributor
78 reviews 78 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Boring with the worst breakfast!”
3 of 5 stars Reviewed November 12, 2012

These hotels try, but at the end, you pay for the inconveniences of no restaurant and having to drive to get a decent meal. Rooms were what you would expect. A lot of hallway noise as well as you can literally hear the person in the next room move about, and as for the shower etc it is obtrusive. "Breakfast" was all plastic, which I believe extended to the food. Why places like this put out reconstituted eggs made several hours earlier I'll never understand, and the "meat product" was totally unidentifiable. Tables are small and too many for the space, so it is very crowded. And why Marriott properties (all of them, not just this brand) have the WORST coffee imaginable I just don't understand. I'm no coffee snob but the stuff is undrinkable. All in all, not a good place and not worthy of the price that is for sure.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask funlonghorn about SpringHill Suites Herndon Reston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina B, Director of Sales at SpringHill Suites Herndon Reston, responded to this review
November 16, 2012
We greatly appreciate feedback from our guests that allow us an opportunity to better understand needs and to work continually to improve the services that are offered daily. We take the concerns of our guests very seriously and we work diligently to revise and renew efforts to address challenges quickly as they may arise.

It is good to know that the room was up to your expectations. Our commitment is to keep this area acceptable for our guests.

We are delighted to announce that our breakfast features variety of new items, such as refreshing citrus water, rich, broccoli cheddar strata, fresh fruit, and other selections. This is a welcomed change at the property.

We have certainly heard your concerns and are addressing them. We make certain to label each of our dishes and to keep them refreshed throughout the serving of breakfast each morning. We are continuing to make improvements to our food options on a regular basis.

Furthermore, thank you for your comments regarding the lobby as we are considering and planning changes that would offer more space and greater comfort. This observation helps us further establish that there is a need to make a positive change.

At Marriott, we pride ourselves on providing the best guest service and offering satisfactory products. We value your thoughts and strive to continue making adjustments to meet our guests’ needs.

We trust that you believe we care about the opinions of all our guests. We look forward to providing hotel accommodations at the Herndon SpringHill Suites in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Central & Convenient”
5 of 5 stars Reviewed November 4, 2012

Was attending a class nearby so location to resaurants, Whole Foods etc is great. Hotel staff, services, were excellent--attentive. They are a pilot location for a new "healthy" breakfast, which included fresh fruit, greek yogurt and a good selection of teas, hope this stays! Limited hours on the indoor pool and the workout equipment was disappointing(no stationary bike) , they said they may be closing pool and adding more equipment---my suggestion is they add pool 7-10am to the 4-10pm and just get a bike or two!.

Room Tip: Rooms adjoining the "other " hotel maybe quieter, but the highway is far enough away not t...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Annette M about SpringHill Suites Herndon Reston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
100 reviews 100 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
“Said it before - service is excellent”
5 of 5 stars Reviewed October 27, 2012

Second time here due to work...and service is like clockwork. Five star hotels run like this and it is such a surprise when the staff at this hotel duplicate top service.

Great bargain for a hotel outside of DC. We stay here for work but stay afterwards... we enjoy the Reston Town Center for late dinners and spend the entire morning and day in DC. For your money, this is the ONLY way to go. Hotel shuttle picks you up at Dulles, will take you to Reston bus($1.80 cash only) which is a short trip to the Metro. Within an hour you are walking around the museums or monuments.

Metro is well marked and very easy to get about - BUT buying a fare card here borders on crazy. It is one maze after another and it does not make sense to a "tourist". On the positive side, Metro employees, for the most part, will come over to walk you through the steps and or assist.

Back to hotel...room is very comfortable; breakfast included is average to good and fresh coffee is always on hand in the lobby.

Again - this is once of the best buys if you want to see a little of VA and a lot of DC; great buy and amazing service. We will be back for sure.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lititz, Pennsylvania
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
57 helpful votes 57 helpful votes
“Comfy Bed and Great Breakfast”
5 of 5 stars Reviewed October 22, 2012

Very nice SpringHill Suites close to Dulles International Airport. Nice size room. Very comfortable bed. The breakfast buffet is better than average with a very good selection. It is included in the price. If you are traveling on a budget, book a weekend stay. The price is considerably less than on weekdays and the hotel is close enough to Washington D.C. for sightseeing.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask searchingamerica about SpringHill Suites Herndon Reston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Washington
Top Contributor
64 reviews 64 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
“comfortable”
4 of 5 stars Reviewed October 18, 2012

Stayed here because it was close to Dulles Airport and had a shuttle bus. Walking distance to Reston Square on a people pathway. Hotel was comfy and had a small kitchen that we didn't use. Free internet in the lobby with a so so breakfast. Without a car you are limited in what you can do. Would stay again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Pam T about SpringHill Suites Herndon Reston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Herndon Reston

Also Known As:
Springhill Suites Herndon Reston Hotel Herndon
Springhill Suites Herndon Reston Hotel
Springhill Suites Herndon
Herndon Springhill Suites
Address: 138 Spring Street, Herndon, VA 20170
Phone Number:
Region: United States > Virginia > Fairfax County > Herndon
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotels in Herndon
#16 Business Hotels in Herndon
Price Range: $
Hotel Class:3 star (3*)
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