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“Convenient, comfortable and larger than expected” 4 of 5 stars
Review of Candlewood Suites Harrisonburg

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Candlewood Suites Harrisonburg
2.0 of 5 Hotel   |   1560 Country Club Road, Harrisonburg, VA 22802   |  
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Ranked #5 of 23 Hotels in Harrisonburg
Westminster, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Convenient, comfortable and larger than expected”
4 of 5 stars Reviewed October 31, 2013

Check in was quick, staff was friendly. We were pleasantly surprised with the size of the room and bathroom. The full size refrigerator with freezer was helpful as we had some supplies that we were trying to keep frozen. The bed was comfortable with a choice of pillows. The location is very convenient-- easy freeway access and located near restaurants and retail. They have a nice collection of restaurant mini menus.

We arrived on a busy Saturday night and had service problem: we found a laundry basket of rumpled linens in our closet and advised one of the front desk clerks who said housekeeping would be advised. I think the linens were clean, so I wasn't too upset when they were still there when we checked out early the next morning. Could have been change of staff, could have been the busy confusion. Otherwise we were very pleased with the comfort and convenience of the property.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelSandercock, General Manager at Candlewood Suites Harrisonburg, responded to this review, November 5, 2013
Dear Suzann C,

Thank you for taking the time to share your detailed feedback of your recent stay at Candlewood Suites Harrisonburg. I am most pleased to learn you enjoyed your stay, however it is with great concern that you experienced an issue with the laundry basket of clean linens still in the closet. Please be assured I have noted your comments and will take your feedback as an opportunity for our improvement.

We look forward to welcoming you back to the Harrisonburg area.

Warmest Regards,

Michael D. Sandercock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    68
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    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Tyngsboro, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

My wife and I have stayed there 3 times in the last year. We have always encountered clean rooms, well kept common areas and grounds, and friendly helpful staff. They have gone out of their way to be accommodating. Ken and Amanda always had a friendly "Hello" as we came through the lobby. They almost became like family. The free and anytime coffee in the little store off the lobby was great. Free laundry. I would recommend to anyone and everyone.

Room Tip: 1 bedroom suite allows for visiting while still keeping bedroom area private.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelSandercock, General Manager at Candlewood Suites Harrisonburg, responded to this review, September 25, 2013
Dear John,

Thank you so much for continuing to choose the Candlewood Suites during your trips to Harrisonburg. I am so pleased to learn that Ken and Amanda make you feel like family when you are here, that's what we strive for at Candlewood. I do hope to have the opportunity to welcome you back to Harrisonburg during your next visit.

Warmest Regards,

Michael D. Sandercock
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Top Contributor
185 reviews 185 reviews
29 hotel reviews
Reviews in 91 cities Reviews in 91 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed September 19, 2013

Rooms are slightly larger than most similar and competative motels. Place is very clean, bathrooms are larger than usual with ample counterspace. Rooms are equiped with full size refrigerator and small but functional kitchen area. Includes microwave, oven, sink and dishwasher. There was a minor confustion during registration but the manager appeared and resolved it quickly and pleasantly. Overall - a very good place and far better than average.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelSandercock, General Manager at Candlewood Suites Harrisonburg, responded to this review, September 23, 2013
Dear Valued Guest,

I am delighted to read you enjoyed your experience with us at the Candlewood Suites Harrisonburg and that our management team's efforts to make it right at arrival was acknowledged. We truly value your business and feedback from your recent experience.

I look forward to welcoming you back to the Harrisonburg area very soon.

Warmest Regards,

Michael D. Sandercock
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 31, 2013

We had never stayed at any Candlewood Suites and were pleased with our room, the courtesy of the staff and the surrounding area. There are many choices for places to eat. The room was spacious with a full sized refrigerator. We had a cooler, so it was helpful to have a place for our food items. The staff was friendly. This hotel does not serve breakfast, but there are a number of places in the area which do.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelSandercock, General Manager at Candlewood Suites Harrisonburg, responded to this review, September 6, 2013
Dear Hellie,

Thank you for taking the time to post a review of your stay and for commending our service team at the Candlewood Suites - Harrisonburg. I truly am pleased to learn your first experience at the Candlewood was a pleasant one.

We look forward to welcoming you back to the Harrisonburg area and at future Candlewood Suites nation wide.

Warmest Regards,

Michael D. Sandercock
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Souderton, PA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 13, 2013

The staff at the front desk was very polite. Brad was very friendly and patient as I selected complimentary DVDs to watch. Chase always greeted me and my boyfriend as we came in and out of the lobby. Ken went out of his way a few times to make sure we had everything we needed. The location is great...so many restaurants within 5 minutes drive. The rooms are spacious, beds are comfortable. There is even a cupboard with complimentary coffee and items for you to purchase. Laundry is FREE! and the gym is spacious!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelSandercock, General Manager at Candlewood Suites Harrisonburg, responded to this review, August 23, 2013
Dear Jill,

I sincerely appreciate you taking the time to post a review of your recent stay at the Candlewood Suites - Harrisonburg. Your kind appraisal of Ken, Chase and Brad is truly appreciated as is your recommendation of our hotel. Thank you also for your kind comments regarding our facilities and services; I am happy to learn you truly enjoyed your experience.

We look forward to welcoming you back to the Harrisonburg area.

Warmest Regards,

Michael D. Sandercock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Top Contributor
71 reviews 71 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 2, 2013

This was our last stop on our trip to the US this year, compared to the previous one we stayed in this was a bit dated. The rooms were not quite so big but still very workable. Small problem with our fridge which like the previous Candlewood was not so quiet. Unfortunately we had the room right by the lift shaft and this is very noisy, there was no chance of sleep after 5am. Again these rooms are not serviced daily but for us certainly wasn't a problem and the towels are luxurious. If you wish, you can cater fully for yourself but this room only had microwave whereas the previous one had combination cooker & microwave. There is an 'honour' shop where you can purchase bits to cook if you wish. The shopping centre where there are a couple of restaurants is a short distance away but unfortunately it is very difficult to walk as there are no pavements and a busy highway to cross. This year was our first using the suites and will certainly use them again.

Room Tip: Steer clear of rooms 120, 220 & 320 if you are light sleepers as these back onto the lift shaft...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelSandercock, General Manager at Candlewood Suites Harrisonburg, responded to this review, August 5, 2013
Dear uktravellerHampshire,

Thank you for taking the time to share your detailed feedback of your recent stay at Candlewood Suites Harrisonburg. I am most pleased to learn you had a memorable and enjoyable stay, however it is with great concern that you experienced an issue with the refrigerator and we sincerely apologize about the noisy elevator. Please be assured I have noted your comments and will take your feedback as an opportunity for our improvement.

We look forward to welcoming you back to the Harrisonburg area.

Warmest Regards,

Michael D. Sandercock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 27, 2013

I am a Hilton Honors Platinum level member. But this stay has put Candlewood on my radar. We had an excellent stay at this property. We stayed during a cross country road-trip from Texas to Maine. I was traveling with my dog for the first time and options have been limited to say the very least. This property only charges a $25 non-refundable pet fee. Compare that with some other properties in Harrisonburg that charge upwards of $125, and the decision is a no-brainer. The room was extremely clean, bathrooms well stocked. Most importantly, the front desk was great. Ken, recommended a great mom and pop restaurant for dinner based on our tastes. In addition, he was helpful in finding some other establishments in the area for some travel necessities. We will keep this particular property in our travel log for future stays.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelSandercock, General Manager at Candlewood Suites Harrisonburg, responded to this review, July 29, 2013
Dear Ian Salmon,

I sincerely appreciate you taking the time to post a review of your recent stay at the Candlewood Suites - Harrisonburg. Your kind appraisal of Ken and the team is truly appreciated as is your recommendation of our hotel. Thank you also for your kind comments regarding our facilities and services; I am happy to learn you truly enjoyed your experience.

We look forward to welcoming you back to the Harrisonburg area.

Warmest Regards,

Michael D. Sandercock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Harrisonburg

Address: 1560 Country Club Road, Harrisonburg, VA 22802
Phone Number:
Location: United States > Virginia > Harrisonburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Harrisonburg
#5 Family Hotel in Harrisonburg
#6 Romantic Hotel in Harrisonburg
#9 Business Hotel in Harrisonburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Harrisonburg 2*
Number of rooms: 83
Official Description (provided by the hotel):
The Candlewood Suites Harrisonburg Hotel is the ideal choice for business and leisure travelers. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range, and dishwasher. Traveling on business? Bring your laptop and work efficiently at your executive desk. Communication is easy with voice mail, free local calls, free high-speed Internet access, and two separate phone lines. Borrow your favorite movie or music from the hotel library to enjoy in your room from the comfort of your recliner. Hungry? Visit the Candlewood Cupboard, our on-site convenience store, and charge it to your room. Staying fit? Enjoy our 24-hour fitness center. Staying a long time? Take advantage of our on-site complimentary laundry facility. Traveling with pets? We re a pet friendly hotel too. Candlewood Suites Harrisonburg is nearby to many of the area's local businesses: Coors, Merck, RR Donnelly, Walker Manufacturing, SYSCO, Rockingham Memorial Hospital, Tyson Foods, SI International and Cargill. Colleges and Universities nearby are: James Madison University, Bridgewater College, and Eastern Mennonite University. Local attractions: Shenandoah National Park, Massannutten Ski Resort, Luray Caverns, Natural Bridge, Skyline Drive. ... more   less 
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Also Known As:
Candlewood Suites Harrisonburg Hotel Harrisonburg
Harrisonburg Candlewood Suites
Candlewood Harrisonburg

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