After a 12 hour ride and arriving in the middle of the night, the front desk attendant greeted me with a morning sunshine smile. Couple that with the fact that I had car problems earlier that day that prompted me to call the hotel earlier notifying them I may not be able to make it, it was extra appreciative to me that the manager still held a room for my family that night. She had called me earlier in the day to follow up with my reservation and I advised her the car was undergoing some major work and I was not sure I would make it.
Long story short, the staff there had sold my room but provided an upgrade for my family so that I was able to get a good night sleep before traveling the next leg of our trip.
I will be making this a regular stay for us when traveling through that town again. The reason is the great service by several members of the staff there both during the night and the morning after.