We were traveling to a see a concert in Norfolk, the drive to Norfolk was dead on the mileage and time and was happy the hotel was not in the hustle and bustle of the area. When we arrived they greeted us at the front desk and sent us on or way. We got the room on the third floor and could not find the room number on the wall, looked like someone had ripped it off. Went in and right away it was extremely hot, thermostat said 82 degrees turned the a/c on and set temp to 68 nothing happened went to go in the closet to place the bag on the luggage rack and door was broke. My teenage daughter went to use the bathroom and door was broke, when I went back to the thermostat to make sure I set it correctly I found myself wiping the area clean with my finger. I called down to let the front desk know how we found the room ,I did not want to be held reliable. They said we will send maintenance at this time I had 1 hour to get myself my youngest daughter and my teenagers ready for a concert. I requested the manager. I spoke with her nicely but firmly as I was considering going to another hotel. She came in with maintenance I took us to the room across the hall. That room was slightly cleaner. The next morning my youngest daughter and I were awoken by a very loud housekeeper. She even was yelling and cursing. I opened the door and she was on her blue tooth having a conversation, she just stared at me. when the door went closed she went back to her thing. I called down to the front desk as that was not necessary and completely unprofessional. The upside was she woke us up to get the free breakfast. Downside I never get to sleep in and with check out at noon it was suppose to be enjoyable. as I was going down the hall it was apparent the front desk had spoke to her cause she was complaining on her blue -tooth to someone about how in all the years and how people are selfish and how she wasn't the only housekeeper on the floor. At that time I spoke directly to her she started arguing with me saying how do you know I was on the phone, I told her common sense, just like you were on it a minute ago she preceded to say I am not on the phone and I said Oh so the bigger issue is you talk loudly to yourself she then said No I was on the phone. Interesting I took her name and headed to the front desk. Told them what happened and requested the district managers number, the front desk said oh ma'am it doesn't have to that way I will cut half your room rate, I preceded to tell her that wasn't what I wanted I stayed there I would pay but I will not stand by as customer service employees are rude and inconsiderate when I am sure with this economy someone could use that job. I was never given the number.
The room does look just like the pic but dirtier, the Marriott site does say complimentary bottled water, which we never saw. Only 3 towels for 4 people. If you are traveling with a little one and they use the restroom stay close they wont be able to reach across the bathroom to get toilet paper.
Now on the positive the staff replenishing the breakfast was on top of things. Even as they were cleaning up they went above and beyond to help make sure I had what I wanted before the put stuff away. although no fruit or yogurt.
When we checked out at noon the front desk went ahead and changed the charges to half. when I got home I checked the bank and apparently when she did that it takes awhile for the reverse to go through and I had double holds on my account.
I would not stay here if you travel a lot, which we do. This place will not live up to your standards. I am still trying to find a way to get hold of the DM.
- Official Description (provided by the hotel):
- Springhill Suites Hampton, VA is a great choice when visiting Hampton Roads. Complimentary healthy breakfast buffet, wireless internet throughout the hotel and parking. You will be close shopping and Hampton Coliseum. ... more less
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- Also Known As:
- Springhill Suites Hampton Coliseum Hotel Hampton