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“Night 1: bad, Night 2: great!” 2 of 5 stars
Review of Springhill Suites Hampton Coliseum

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Springhill Suites Hampton Coliseum
3.0 of 5 Hotel   |   1997 Power Plant Highway, Hampton, VA 23666   |  
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Free Parking
Ranked #10 of 26 Hotels in Hampton
Virginia
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
“Night 1: bad, Night 2: great!”
2 of 5 stars Reviewed August 1, 2011

First night we were booked in a handicapped room. Not a big deal but it was half the size of a non-handicaped room. Not at all a suite (which is what our main need was). We could live with that - however the bathroom had bugs and was filthy.

Second night - the staff was great to move us to another room. It was a hassle to change rooms but worth it!

Had I been put in a clean room to begin with - I would probably recommend this place. However the first night experience has turned me off of this hotel. I had a 3 night visit booked later this month - and I have cancelled it. First impressions go a long way with me.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springhill_Manager, Manager at Springhill Suites Hampton Coliseum, responded to this review, August 9, 2011
I appreciate you taking the time to fill out a survey about the Springhill Suites Hampton. Our staff is committed to providing the highest quality service. I apologize that the first room you were in was not up to Marriott or my own standards. I have spoken with all department heads and explained my concerns. Once you spoke with my staff I am glad they were able to move you to a room that met your needs. Next time you are coming to Hampton give me a call at 757-310-6323 and I will make sure that you have a wonderful stay.
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136 reviews from our community

Traveler rating
    39
    37
    30
    19
    11
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 21, 2011 via mobile

Stayed here for my 25th birthday weekend while shopping in Hampton and Williamsburg. Stayed on memorial day weekend while a baseball team and fAmily reunion was there. It was busy! While most Of the staff handled the sitUation very well, others did not.

The breAkfast was regular Springhill standards. Due to allthe guests there were, some had to wait on certain items such as bacon and waffles.

The location is great! Shopping and eateries just up the road. 24 hour sonic around corner for late nite snacks! About a hour drive either direction to beach or outlet shopping!

Awesome stAy in great location! Right behind hilton garden inn!

  • Stayed May 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springhill_Manager, General Manager at Springhill Suites Hampton Coliseum, responded to this review, July 7, 2011
Thank you for taking the time to share your experience at the Springhill Suites Hampton Coliseum Central. Memorial Day weekend was the start of the summer for our hotel. It was this weekend that we realized that we needed a larger staff for breakfast. We now have a manger on duty that has helped our free breakfast run much more efficiently. I am glad that you enjoyed your stay and I hope you visit us again next time you are in Hampton, VA.
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Tennessee
1 review
5 of 5 stars Reviewed June 7, 2011

This hotel was wonderful! It was very clean, and even allowed me to check in early! Staff was great all weekend, and were very quick to help with whatever we needed. Check-out was quick and easy as well. We look forward to staying again!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springhill_Manager, General Manager at Springhill Suites Hampton Coliseum, responded to this review, July 7, 2011
I am so happy that you enjoyed your recent stay at the Springhill Suites Hampton Coliseum Central. I have shared your review with the entire staff. When we receive positive feedback it shows that the hard work that all the associates do pays off. We will continue to provide amazing customer service so that everyone will enjoy their stay as much as you.
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raleigh
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 24, 2011

Recent stay management had a booked party that was very noisy and would have them turn down the music. Called four times and no satisfaction. They sent someone up who claimed not to hear the music until I pointed out what I was hearing. He then said that it was a party downstairs on the first floor. We were staying on the fourth floor. Finally at 12:30 AM the music stopped. Beds were very uncomfortable

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springhill_Manager, General Manager at Springhill Suites Hampton Coliseum, responded to this review, July 7, 2011
I apologize that your recent stay was not up Marriott or my own standards. On June 1st I became the General Manager of the Springhill Suites Hampton Coliseum Central. Since I have been here I have enacted a no party policy. I know that when people travel they want to be able to relax in their room without being disturbed. Since Memorial Day we have added more highly trained staff members. This influx of staff has helped us improve everything from the quality of breakfast to the level of guest service at night. Next time you are in Hampton please stop by and see what a difference a few months can make!
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New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2011

I arrived with my entire family on a Friday morning after a very long drive. The front desk service representative Daela Turner welcomed us with a smile. She was very friendly and professional. We reserved 3 rooms for our large group and Daela worked her magic to get all rooms on the same floor and close to each other. She went so far as to change one room to arrange for my parents to be right next door! This was perfect, we traveled with our young daughter and she wanted to visit her grandparents often. During our stay, Daela and all the other service representatives were friendly and hospitable, lots of smiles and greetings in every area of the hotel. They all understand and delivered exceptional guest service!!

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, Virginia
1 review
5 of 5 stars Reviewed April 27, 2011

I had my babyshower at the springhill suite in there conference room. I had family checking in at about 4am in the morning. The front desk person was aware that I had a baby shower that following day and they allow my guest to check in early with no additional charge for checking in early. My husband and I was very happy that the front desk staff took care of them and made them feel special. Thanks for going the extra mile

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 27, 2011 via mobile

Great stay close to Hampton coliseum. Friendly staff and free breakfast. Very close to interstate. Love the Spacious room for my family.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Springhill Suites Hampton Coliseum

Address: 1997 Power Plant Highway, Hampton, VA 23666
Location: United States > Virginia > Hampton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 Hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Springhill Suites Hampton Coliseum 3*
Number of rooms: 124
Official Description (provided by the hotel):
Springhill Suites Hampton, VA is a great choice when visiting Hampton Roads. Complimentary healthy breakfast buffet, wireless internet throughout the hotel and parking. You will be close shopping and Hampton Coliseum. ... more   less 
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Also Known As:
Springhill Suites Hampton Coliseum Hotel Hampton

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