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“Hilton Garden Inn Hampton, VA” 4 of 5 stars
Review of Hilton Garden Inn Hampton Coliseum Central

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Hilton Garden Inn Hampton Coliseum Central
3.0 of 5 Hotel   |   1999 Power Plant Parkway, Hampton, VA 23666   |  
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Ranked #5 of 26 hotels in Hampton
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“Hilton Garden Inn Hampton, VA”
4 of 5 stars Reviewed November 7, 2013

Good Hotel. Good location. Food was good at breakfast especially the made to order. Nicely furnished lobby. I would stay there again without hesitation. Staff was friendly and helpful. Well lit parking lot at night which was nice. The bar area was a bit small but that wasn't a big deal really. didn't go to the pool or fitness area personally but saw lots of people using the fitness area and it looked nice. lots of great places to eat around close.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi_Moran, General Manager at Hilton Garden Inn Hampton Coliseum Central, responded to this review, November 8, 2013
Thank you for staying with us and for sharing your experience. I'm pleased to hear that you enjoyed your stay and look forward to your next visit.
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148 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Chesterfield, United States
1 review
3 of 5 stars Reviewed November 7, 2013

Was very disappointed in the service and hotel experience. Besides the spa being out-of-order my entire stay, I had no shower curtain one morning, the cooling system sounded like a truck was coming through the building, the "heated" pool was ice, the breakfast service was rude and impolite and to top it off no drink or vending machine, just a "pantry".

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi_Moran, General Manager at Hilton Garden Inn Hampton Coliseum Central, responded to this review, November 8, 2013
I'm very sorry to hear that your stay did not meet your expectations. It certainly sounds like we fell below our standards of excellence during your visit. I have shared your comments with my housekeeping and engineering teams so that they can address the deficiencies you noted. In the meantime, if we can offer you anything to improve your satisfaction in this matter, please do not hesitate to contact a member of our executive team.
Please understand that these issues are an anomaly for us. I hope you will give us another chance to prove our commitment to your satisfaction the next time your travel plans bring you to Hampton
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Chester, United States
1 review
4 of 5 stars Reviewed November 6, 2013

I stayed here for a conference. The stay was overall very good! The staff were efficient and very polite. Great customer service from check in, to breakfast, to in room service, to check out! Everything was fresh and clean. My only real complaint is the rooms need to be painted and the furnishings and carpet need updating. I would stay again for business, but not leisure.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi_Moran, General Manager at Hilton Garden Inn Hampton Coliseum Central, responded to this review, November 7, 2013
Thank you for sharing you experience with us. I'm glad you enjoyed your stay and that our staff was able to make your time in Hampton pleasurable. We always strive to provide the best possible experience to each of our guests and I can report that we are in the process of addressing the TLC issues you noted. I hope you will visit us again next time you are in Hampton to experience the improvements.
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BRANFORD
2 reviews
5 of 5 stars Reviewed October 31, 2013 via mobile

All staff greet you in passing..which is rare. Lobby is comfortable and stylish. Rooms immaculate. I stay over 24 ever week on corporate lodging. I am also a customer service trainer of 25yrs. I know good service...they are great. Hotel is clean,modern, comfortable bedding and conveniently located to eateries.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi_Moran, General Manager at Hilton Garden Inn Hampton Coliseum Central, responded to this review, October 31, 2013
Thanks for making us your home in Hampton. We love having you and it's heartening to hear that the feeling is mutual. We always look forward to your visits and appreciate you sharing your experience with your fellow travelers.
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Tucson, Arizona
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 18, 2013

This HGI is a rock solid when it come to living up to high standard expected in this class of hotel. The front desk staff was very personally and made you feel welcome and at home. They recognized me as a returning guest. The room was clean and it was evident that they are staying on top of regular maintenance for things like a smooth running and quiet air conditioner. The breakfast was delicious and the attendant/hostess continually ensured that you had everything you needed. Fast internet. The fitness center had minor work being done and the area was properly marked off and the rest of the equipment available for use. The room could use some disinfectant wipes to clean the equipment after use.

Room Tip: Most relaxing of the Hilton properties in the area.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi_Moran, General Manager at Hilton Garden Inn Hampton Coliseum Central, responded to this review, October 19, 2013
Thank you for recognizing the team at HGI. I take great pride in all that they do and I am happy to hear that they made your stay exceptional. I hope we will have the chance to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, United States
1 review
4 of 5 stars Reviewed October 16, 2013

This was one of the overflow hotels for Hampton University's Homecoming. The hotel is centrally located to Hampton's Town Center, the interstate and the Embassy Suites. All staff personnel were wonderful and extremely helpful. The food at breakfast was tasty and hot. I'll stay here next year during HU's Homecoming.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi_Moran, General Manager at Hilton Garden Inn Hampton Coliseum Central, responded to this review, October 17, 2013
We're glad to hear that you enjoyed your return to Hampton. Thanks for making us part of your homecoming weekend. We will look for you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitty Hawk, United States
1 review
5 of 5 stars Reviewed October 11, 2013

This a great hotel and at a great price. We had never stayed at a Hilton Garden Inn before and chose this one because it was near a local half marathon. Our family was very impressed and we will definitely return. Our two teenagers also traveled with us and they loved the gym and pool.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christi_Moran, General Manager at Hilton Garden Inn Hampton Coliseum Central, responded to this review, October 14, 2013
Thanks for staying with us. I hope you had a good run. We will look for you at the next marathon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Hampton Coliseum Central

Address: 1999 Power Plant Parkway, Hampton, VA 23666
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hampton
#4 Family Hotel in Hampton
#5 Business Hotel in Hampton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hampton Coliseum Central 3*
Reservation Options:
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Also Known As:
Hilton Garden Hampton Coliseum Hotel Hampton
Hilton Garden Inn Hampton
Hilton Hampton
Hampton Hilton

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