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“Very Distributing Stay” 1 of 5 stars
Review of Savannah Suites Hampton

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Savannah Suites Hampton
2.5 of 5 Hotel   |   2134 W Mercury Blvd, Hampton, VA 23666   |  
Hotel amenities
Ranked #22 of 26 Hotels in Hampton
Powellsville
1 review
1 helpful vote 1 helpful vote
“Very Distributing Stay”
1 of 5 stars Reviewed March 19, 2013

I and my husband visit the Savannah Suites on 3/9/2013, and I was very disappointed with what we had to encounter. We put our things down in the room after checking in and left. We later came back to the room only to find that the room we were in had roaches. Situation was not handle well at all. I would not recommend anyone to stay at this place. We are filing a complaint against this place, They need to shut it down until they fix the roach problem, among other things. place not sanitary at all

Room Tip: The tip that I would give travelers, would be please before you leave to go out of town look at the...
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
    4
    3
    2
    3
    19
See reviews for
6
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Hampton, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 6, 2012

we booked a thirty day stay at the Hampton Va site and was very discussted with the living conditions. roaches beating you to the toilett and the staff very unprofessional. my fridge broke. the maint. man on site agreed it didnt work properly and i lost all the food. management denied responsibility in a veru unprofessional way. my youngest daughter has an appt today to see if she has bed bug bites. AWFUL HOTEL!!!!!!!!!!!!!!!!!!!!

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2012

This is not a hotel I would recommend to anyone. The dead bolt on the hotel room door would not work and the staff would not fix it. The side door to the building was open to anyone as the key card access lock was broken. Roaches were crawling all over the hotel room. These issues were brough to the staff's attention and they did not seem to care. After reporting these issues to the manager 4 hours after check in, a refund was requested and denied. We opted to eat the cost of the room and to stay elsewhere where our safety and health was not compromised.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 2, 2012

Even the saying it's just one night doesn't work. this place is the slums. The doors don't lock. The windows don't open which is a fire hazard. Also we found roaches in the bedroom and hallways. Read all the other messages bc they have it dead on.

Room Tip: Go somewhere else
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  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, North Carolina
1 review
3 of 5 stars Reviewed July 23, 2012

Don't know where they got the avatar picture of the hotel, but that's not the Savannah Suites Hampton I stayed in! Older hotel and a little run down but my room was clean and the price was ok. Electronic card key lock down is at 11:00 pm, literally! If you check in after 11:00 pm, you have to call a number on the door for someone to come and let you in to check-in. Never saw a manned front desk lobby, like in other hotels. It is an ok place if you just need a cheap place to sleep for 1-2 nights...you get what you pay for!

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bjohnsonSS, Guest Relations Manager at Savannah Suites Hampton, responded to this review, July 26, 2012
Thank you for your review of Savannah Suites Hampton. Guest reviews provide our hotel the opportunity to improve our services for future guests. It is true that the front desk at Savannah Suites Hampton is open from 8:00am to 11:00pm. Guests checking in after 11:00pm will contact our night attendant who is on property at all times and can also address any guest issues throughout the night. Thank you again for your review of Savannah Suites Hampton. We welcome you back the next time you are in Hampton, VA to see first hand how reviews like yours affect our service.
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Penn Laird, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 15, 2012

We should have known when we went to check-in and there wasn't a front desk per se, just a counter with a roll-up "garage door". This is also the first hotel where they wanted to copy your driver's license and charge you up-front for the entire stay so beware. Even though the rooms were called 'suites", the rooms were very small and the beds were TERRIBLE! The clientele certainly doesn't seem to be the best although there was no trouble. We left early in the morning after the first night. Desk wasn't open, seems there are only open from 8 am to 8 PM. Had to pass the key under the "garage door". They did give a refund for the nights we had paid for in advance. Passed another couple as we were leaving. They were leaving because there were roaches in their room. While the room rates are relatively inexpensive, you're are better off spending your money somewhere else. Never would go back.

Room Tip: Pick a room at another hotel. The Comfort Inn on Jefferson Ave in Newport News is very nice, more ex...
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bjohnsonSS, Guest Relations Manager at Savannah Suites Hampton, responded to this review, June 19, 2012
Thank you for your review of Savannah Suites Hampton. We apologize that your stay was less than satisfactory, and I would like to address a few of your comments. Our front desk is open from 8:00am to 11:00pm, which we clearly advertise online, as well as on property. Here at Savannah Suites, we do charge for our rooms upon check-in, which is typical for hotels that offer an Extended Stay Program. Many of our guests find this option convenient, as their schedules may dictate that they end their stay when the front desk is closed. If your bed was less than satisfactory then we do apologize. All of the beds at Savannah Suites Hampton have recently been replaced in an effort to enhance our guest experience. Again, we thank you for your review and welcome you back the next time you are in the area to see firsthand how guest reviews like yours affect our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Bernardino, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 6, 2012

My husband the travel consultant booked me this hotel for a one night stay after doing his research on tripadvisor and came across commends of how great this place is (was). Trust me, if there is ever a legitimate ground for divorce, this is it ! I have travel extensively around the world and have stayed at places from ultra deluxe in Hong Kong to native huts in the poorest part of the Philippines and Guatemala. I must admit that this one is the WORST EVER !!

The property is so poorly maintained that everything stinks. The minute we walked into our room, we were overcame by a pungent odor. We immediately felt the need to find a different place to stay but due to travel exhaustion, had decided to stay. What a mistake !!!!

The worst thing of all is that awful smell stays with you even after you've checked out. I now have to burn my clothes and maybe take multiple showers. Again, let me remind you that I have stay in primitive and poor areas in different parts of the world, even places that do not have running water, but at least they make an effort to try to keep their places clean. As for this one, the only advise I can give you is- DON'T !!!!!!!

BTW, I'll keep my husband. He was just trying to help.

Room Tip: There are good rooms, but probably not at this hotel !
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Savannah Suites Hampton

Address: 2134 W Mercury Blvd, Hampton, VA 23666
Location: United States > Virginia > Hampton
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #22 of 26 Hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Savannah Suites Hampton 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Savannah Suites Extended Stay Hotel in Hampton is furnished with Full Kitchens, a Fitness Room, a 24 Hour Guest Laundry Room, Free High Speed Internet and many other amenities. ... more   less 
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Also Known As:
Savannah Suites Hampton Hotel Hampton
Savannah Hotel Hampton

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