I have stayed at this hotel several times before for extended periods. Usually, it is a pleasant stay with minimum concerns. This year, however, has been quite trying. An annual event took place while I was visiting. Perhaps this is a contribution factor to some of the problems that arose.
Due to the lack of communication, my vehicle was towed. Desk clerks were adamant that all guest received notification that cars not displaying a parking decal (actually, it was a typed blue sheet of paper that simply said HOTEL GUEST). However, many cars were towed. Including the desk clerk's. My car was returned the nest day damaged. I have been advised by the manager that I should pursue the towing company. And if needed, Extended Stay will be a witness for me.
The internet was out for about 3 weeks. I can't quite remember if this was before or after the fire alarm that went off and we stood outside for about an hour at 3:45am one Saturday night/Sunday morning. And coffee was a commodity that was unavailable for at least a week or more. Most amenities that had been advertised were not provided. One desk clerk shared with me, "These things are offered for free."
Employees tried diligently to correct these matters, but lack of supervision was evident. George, the hotel manager, had taken vacation during one of the most chaotic times in the city. I am not sure if things would have improved if he had been onsite based on my observations. Guests are often seen in the lobby and hallways in pajamas, without shoes or shirts. When I mentioned this to him, the response was, "Some people treat this as their home."
I love visiting this city and this hotel is located in the center of everything. I am attributing this past experience as one to grow on. After all, it could have been worse.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.