I checked in to this hotel on 6/23/2012 for the Hampton jazz festival and it was the absolute worst. I kept driving by the hotel thinking 'this can't be it", but unfortunately it was! There were undesirable people hanging out in the front, which was very alarming. There was also only about two cars parked at hotel, which I found strange being that the Jazz Festival was in town. As I came into the hotel, I was very nervous, as the lobby was dimly lit and the furniture was worn. I spoke to the very gracious front desk person that informed me there was a power outage at the hotel, however I was still welcome to check in. She was very apologetic about the situation and stated she did not blame me if I chose not to stay. She gave me a room key and told me to go see what I thought. Well, needless to say I was back in 5 min requesting a full refund. The hotel complex was very scary, the pool was disgusting, and the rooms did not look well maintained... no comparison to most other area hotels. She again was apologetic and stated she would talk to the manager about the situation and she doubts there would be a problem issuing a refund. Prior to leaving I asked her ' Do people live at the hotel "and she stated that there are people that stay there on a weekly basis. I believe the hotel is running some type of shelter for the homeless, so beware. I called back several times asking for the manager to find out about being issued a credit to only be told each time that the manager was out. I now know I was speaking to the manager (Harry) the whole time. Expedia called the hotel to get a refund issued and was told by the manager that he was unwilling to issue such a credit. My advice is absolutely do not stay at this hotel, unless you don't mind a possible bug bite, staying in a place that houses people in the community, or run the risk of being mugged!!!!!!!!

Our stay was on June 23, 2012. When we arrived in Hampton there was a widespread power outage along Mercury Blvd. By the time we checked in, the power came on for about 30 minutes and then went out again. At that time, we left the room to attend the jazz festival. When we returned @ 1130 pm, the power was out at our hotel only and stayed out until 4 am. I understand that they cannot control the widespread outage but they could have at least attempted to make arrangements with other hotels for their customers. It was 90+ degrees outside. Imagine what the temp was inside a room where you cannot open a window. REALLY BAD BUSINESS!!! I WILL NEVER STAY THERE AGAIN OR REFER THEM TO ANYONE. I suggest you do the same.

P.S. I saw a roach when the lights came on...yuk!!!

First time staying at this motel and Saturday was terrible because of the power outage from 5pm to 4am the next morning. The lack of concern from management was also unacceptable. I felt they should have at the very least provided candles for the guest to be able to see. I felt like I was in a third world country. So glad to be back home.

We checked in late Friday. The management collected the two night stay at that time. Well. Say two at 5 pm the power go out rooms hot, no way to secure property because we needed the door open for the breeze. We were told we could have a partial refund after sitting in the dark for 4 hours. Bed bugs nibbled at our legs and the guest played music from the cars as entertainment. Never again!!!