I checked in to this hotel on 6/23/2012 for the Hampton jazz festival and it was the absolute worst. I kept driving by the hotel thinking 'this can't be it", but unfortunately it was! There were undesirable people hanging out in the front, which was very alarming. There was also only about two cars parked at hotel, which I found strange being that the Jazz Festival was in town. As I came into the hotel, I was very nervous, as the lobby was dimly lit and the furniture was worn. I spoke to the very gracious front desk person that informed me there was a power outage at the hotel, however I was still welcome to check in. She was very apologetic about the situation and stated she did not blame me if I chose not to stay. She gave me a room key and told me to go see what I thought. Well, needless to say I was back in 5 min requesting a full refund. The hotel complex was very scary, the pool was disgusting, and the rooms did not look well maintained... no comparison to most other area hotels. She again was apologetic and stated she would talk to the manager about the situation and she doubts there would be a problem issuing a refund. Prior to leaving I asked her ' Do people live at the hotel "and she stated that there are people that stay there on a weekly basis. I believe the hotel is running some type of shelter for the homeless, so beware. I called back several times asking for the manager to find out about being issued a credit to only be told each time that the manager was out. I now know I was speaking to the manager (Harry) the whole time. Expedia called the hotel to get a refund issued and was told by the manager that he was unwilling to issue such a credit. My advice is absolutely do not stay at this hotel, unless you don't mind a possible bug bite, staying in a place that houses people in the community, or run the risk of being mugged!!!!!!!!
- Also Known As:
- Hampton Bay Plaza Hotel Hampton
- Hampton Bay Plaza Hotel
Region:
United States >
Virginia >
Hampton
Amenities:
Bar/Lounge
Business Center
Free High-Speed Internet
Free Parking
Swimming Pool
Wheelchair access
Ranked #25 of 27 hotels in Hampton
Price Range:
$$
Hotel Class:2 star (2*)
- Official Description (provided by the hotel):
-
Here at Hampton Bay Plaza and Suites, we want your stay to be an enjoyable one. We proudly offer clean, comfortable, and affordable rooms here at our Hampton Virginia hotel. With our convenient location, affordable rates, and fantastic service, the Hampton Bay Plaza and Suites invites you to visit us here in beautiful Hampton Virginia.
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