I was very impressed by the professionalism displayed by Tawanna as I waited at in line for check-in. Tawanna was the only person working the front desk and she managed to smile and be gracious while assisting two people in front of me checking-in and at the same time, the phone constantly rang and she answered. Again her service to customers on the phone and in person was a grant show to watch. She maintained a smile and good attitude at all times and her comments to us when checking us in made us feel that we was her main focus. She did a great job and truly belongs in customer service. Now on to a small issue, the hotel's location is great but the hotel could use a little renovation to the bathrooms. They ran out of face towels and gave us oversized hand towels for use.
- Official Description (provided by the hotel):
- Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Hampton Marina Hotel Hampton
- Hampton Crowne Plaza