Fabulous hotel, nice restaurant. We had a room overlooking the marina and had some spectacular views. Awesome service, good food and close to Colonial Williamsburg. Will stay again. Very reasonable prices.

Crowne Plaza Hampton Marina is an excellent all-around hotel. We stayed 4 days with a one day break in the middle while we travelled to North Carolina and they ensured we got the same fabulous room when we returned. Views are wonderful, lounge is excellent, room service is great, and the suites are magnificent for the price. Everything you need is in the hotel...which is good since this is Hampton and after dark excursions should be made cautiously. My most Highly recommended in the area. Front desk, housekeeping and service staff were always welcoming and ready to please. Location is central to Norfolk, Williamsburg and Virginia Beach and all major military bases in the area.

Nothing went as planned! I booked a King bed, but upon check in was NOT told all the King bed rms were full. Had to wait for 20 minutes after check-in in the lobby with a crying baby to get keys to a rm with Double beds. Toilet was completely broken, shower filthy, and I booked a Marina View, but was staring at the Parking Garage. I guess we were high enough up (8th floor) that I could see the marina, but I surely would not have paid anything additional for the rm I received. It was NYE and no one ever apologized or acted like they cared about the lack of concern for my reservation. THANKFULLY, I only lived 30-45 minutes away so I was able to lug all my things and child back down the elevator and go home. My boyfriend stayed in the hotel that night and said it took the staff 2 hours to address the broken toilet issue. When I was leaving the hotel I made it a point to stop at the front desk and let them know that I couldn't even stay in the room I paid for because double beds would not work (which is why I booked a King bed). Even in person, NO ONE cared that I was being put out and leaving the hotel to drive back home. I paid for a reservation that included breakfast and when my boyfriend checked out, they told him he did NOT get breakfast. He asked to speak with the manager and told them what a disappointment Crowne Plaza had been and the manager looked at the reservation and said "It says RIGHT HERE you have 2 free breakfasts". At least he got the breakfast I paid for. Never going to another Crowne Plaza again. I was so upset that no one ever tried to accommodate me or at least SINCERELY apologize that I will never forget that "stay". I have also waited 3 days to write this because I was so upset, yet I am still upset and would give NO STARS if I could.

The first room that we arrived in was dirty. There was a dirty towel in the bathroom, the sheets had stains on them, and the drawers all had a lot of dust and hair in them. We got in late, so to go through the hassle of changing rooms wasn't pleasant. Thankfully the person at the front desk upgraded our room and put us on the top floor overlooking the marina, but the room still left a lot to be desired. It was clean though, so we kept it. The sofa had a rip in it, the shower handle wasn’t attached, so wobbled around when we tried to turn it on, there were stains on the wall from a water leak at the window, the carpet didn’t go all the way to the wall, there was a picture missing from the wall but the hooks were still in the wall. I could keep going, but I think that gives you the idea.