Nothing went as planned! I booked a King bed, but upon check in was NOT told all the King bed rms were full. Had to wait for 20 minutes after check-in in the lobby with a crying baby to get keys to a rm with Double beds. Toilet was completely broken, shower filthy, and I booked a Marina View, but was staring at the Parking Garage. I guess we were high enough up (8th floor) that I could see the marina, but I surely would not have paid anything additional for the rm I received. It was NYE and no one ever apologized or acted like they cared about the lack of concern for my reservation. THANKFULLY, I only lived 30-45 minutes away so I was able to lug all my things and child back down the elevator and go home. My boyfriend stayed in the hotel that night and said it took the staff 2 hours to address the broken toilet issue. When I was leaving the hotel I made it a point to stop at the front desk and let them know that I couldn't even stay in the room I paid for because double beds would not work (which is why I booked a King bed). Even in person, NO ONE cared that I was being put out and leaving the hotel to drive back home. I paid for a reservation that included breakfast and when my boyfriend checked out, they told him he did NOT get breakfast. He asked to speak with the manager and told them what a disappointment Crowne Plaza had been and the manager looked at the reservation and said "It says RIGHT HERE you have 2 free breakfasts". At least he got the breakfast I paid for. Never going to another Crowne Plaza again. I was so upset that no one ever tried to accommodate me or at least SINCERELY apologize that I will never forget that "stay". I have also waited 3 days to write this because I was so upset, yet I am still upset and would give NO STARS if I could.
- Official Description (provided by the hotel):
- Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, IHG, Priceline, Odigeo, Agoda and Hotels.com so you can book your Crowne Plaza Hampton Marina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Hampton Marina Hotel Hampton
- Hampton Crowne Plaza