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“Short of Expectations” 2 of 5 stars
Review of Crowne Plaza Hampton Marina

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Crowne Plaza Hampton Marina
3.5 of 5 Hotel   |   700 Settlers Landing, Hampton, VA 23669   |  
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Ranked #8 of 26 Hotels in Hampton
Mount Vernon, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Short of Expectations”
2 of 5 stars Reviewed January 3, 2013

The first room that we arrived in was dirty. There was a dirty towel in the bathroom, the sheets had stains on them, and the drawers all had a lot of dust and hair in them. We got in late, so to go through the hassle of changing rooms wasn't pleasant. Thankfully the person at the front desk upgraded our room and put us on the top floor overlooking the marina, but the room still left a lot to be desired. It was clean though, so we kept it. The sofa had a rip in it, the shower handle wasn’t attached, so wobbled around when we tried to turn it on, there were stains on the wall from a water leak at the window, the carpet didn’t go all the way to the wall, there was a picture missing from the wall but the hooks were still in the wall. I could keep going, but I think that gives you the idea.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review, January 20, 2013
Dear Got Wings:

Thank you for sharing your feedback about your stay with us. It does sound like we feel a little short in your expectations. I truly apologize for the inconveniences that happened during your stay. My staff tries to ensure that all of our guests have a great experience while staying at our beautiful hotel on the marina. I hope that if you are in town again you would consider giving us another try.

Warm Regards,
Mary Elizabeth Collins
General Manager
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280 reviews from our community

Traveler rating
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    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • German first
  • Any
English first
Chesapeake, Virginia
Senior Contributor
23 reviews 23 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 14, 2012

I had a wonderful night at this Crowne Plaza! I was there for a company function and we had a fantastic dinner in the ballroom. The food was supurb and the service top notch. My check in was efficient and quick, and the room and view were outstanding. I overlooked the marina and what a way to sit and have breakfast in the morning. Unfortunately, I had car issues, and the manager was gracious in allowing me a late check out until I could get the issue resolved. I'd definately recommend this hotel and will stay again when I'm in that area.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review, January 20, 2013
Dear Clifford,

Thank you so much for taking the time to recognize our team at the Crowne Plaza Hotel for doing such a great job both with your overnight stay and the function you attended. I am sorry that your stay was too short but feel free to come back and visit us next time you are in the Hampton area.

Warm Regards,
Mary Elizabeth Collins
General Manager
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Poquoson, Virginia, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 6, 2012

Manager was very accomodating after initial problem concerning room I had reserved for Class Reunion. I had specifically reserved this room, but upon checking in it was "not available". I was not pleased, being this reservation had been made months beforehand and would be near other classmates. HOWEVER, manager upgraded the room to a beautiful suite at no extra charge. The view was breathtaking. It was located on same floor as Class Reunion friends which all could enjoy. So all ended well. Thank you Crowne Plaza.

Room Tip: 2nd floor corner suite!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review, January 20, 2013
Dear Sonya W.,

I appreciate you taking the time to share your comments about your stay at our Crowne Plaza Hampton Marina. I am glad that everything worked out well in the end for you and also your classmates since you were all able to spend more time together in your suite. I hope that the next time you are in the Hampton area, you come back to visit us again!

Regards,
Mary Elizabeth Collins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia, United States
1 review
3 of 5 stars Reviewed December 3, 2012

I stayed one night at the hotel, on arriving I had asked for a Marina view room, but I was told there were none ( I think because I booked through internet), when I arrived at my room the bathroom was filthy, so I went to ask to move rooms, the girl said maintanence I guess had been working in the rooms and did not tell noone to clean it, so changed rooms, but the strange thing about this is the room I was switched to is the one they said they had nomore of, then this room the shower door was broken so taking a shower was hard, I was tired so did not feel like changing rooms again, ice machine was also broke, so I felt like most of my stay I rode the elevator. Also I think that no matter where a person books if the hotel breakfast is free it should not matter how much one paid for the room it should be free breakfast for all, I think it is being put in a second class when in the dining room and are asked do we have tickets for the buffett, but other than that the front desk staff were pleasant

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review, December 4, 2012
Dear Debra,

Thank you for sharing your experience at the Crowne Plaza. I apologize for the areas that we may have fallen short. My staff and I strive on a daily basis to exceed the expectations of our guests so I will be sharing your comments with our team so can correct those concerns. I hope you will consider staying with us again.

Regards,
Mary Elizabeth Collins
General Manager
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Charlottesville, Virginia
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 25, 2012

Stayed at Crowne Plaza on the Hamption Marina while on the business trip. Comfortable hoteel with a reasonable rate. Nice room with lots of space, desk and very neat view of the Hampton Marina. The hotel bar has a nautical theme, well run and with a nuatical atmospher (big surprize given the location but very well done). Breaffast was included in my room package and was nice with a chaoice of buffet or you could order eggs as you like them. Again a great view of the harbor. Nice "put you at ease " hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review, December 4, 2012
Dear Virginia Rambler:

Thank you for sharing such nice comments about your stay with us here at the Crowne Plaza. I am glad that you were able to enjoy the breakfast room package as it is very popular with our guests. I hope that you choose to come and visit us again in the near future!

Happy Holidays!

Mary Elizabeth Collins
General Manager
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Lynchburg, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 19, 2012

There are advantages to checking in late in the evening, as I was upgraded to a room with a marina view! It was lovely looking out to the water at night time and just as enjoyable with morning coffee. Free parking, very friendly staff, and a super comfortable bed made this a great stay.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review, November 26, 2012
Dear Guest:

Thank you for taking the time to offer such a nice review about our hotel. I am happy to hear that you were pleased with everything from the great view of our marina as well as our friendly staff. I hope you come back to visit us again soon!

Regards,
Mary Elizabeth Collins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 17, 2012

We found this hotel to be very nice and convenient to the Hampton Coliseum. The staff was very friendly and helpful in informing us about local restaurants. The room was spacious and the bed was very comfortable!!!! I would love to see this hotel have an indoor pool to use all year.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Elizabeth C, General Manager at Crowne Plaza Hampton Marina, responded to this review, November 26, 2012
Dear Sheshe,

Thank you so much for sharing your feedback about our hotel. I am glad that our staff was able to assist you and offer some great suggestions about Hampton. The coliseum does a whole variety of shows, so if you are ever back in the area for another show, hopefully you will visit with us again.

Regards,
Mary Elizabeth Collins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hampton Marina

Address: 700 Settlers Landing, Hampton, VA 23669
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 26 Hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hampton Marina 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more   less 
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Also Known As:
Crowne Plaza Hampton Marina Hotel Hampton
Hampton Crowne Plaza

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