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“Good place to stay.... reasonable price” 4 of 5 stars
Review of Ambassador Inn & Suites

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Ambassador Inn & Suites
2.5 of 5 Hotel   |   2138 West Mercury Blvd, Hampton, VA 23666   |  
Hotel amenities
Ranked #16 of 26 Hotels in Hampton
Hampton, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good place to stay.... reasonable price”
4 of 5 stars Reviewed March 10, 2014

Nice size room... comfortable bedding. .. perfect for an overnight business trip... The clerk at the front desk was extremely helpful. .. I would stay there again.. haven't seen what the suite looks like but I had a comfortable stay in the single room...

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Guest Relations Manager at Ambassador Inn & Suites, responded to this review, April 29, 2014
Its so nice to know our staff is doing a wonderful job we encourage all are staff members to interact with the guest and to meet all there needs. we are undergoing lots of remodeling at this time and are just so excited with all the upgrades we are doing. very pleased your stay with us was great. we look forward to seeing you in the future. and thank you so much for such a wonderful review i will be sure to pass it on to the staff members its great encouragement for them to here that all there hard work isn't going unnoticed. thank you so much
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39 reviews from our community

Traveler rating
    15
    5
    2
    3
    14
See reviews for
14
6
3
9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Maywood, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 2, 2014

Nice friendly place to stay with a warm atmosphere. Good value for the price I paid and quite comforting to know there some hotels which still offer you things that they advertise. I am not sure about the negative reviews mentioned here, my experience was quite pleasant.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Guest Relations Manager at Ambassador Inn & Suites, responded to this review, April 29, 2014
Thank you so much for taking the time to write such a nice review. As you seen when you where here we are undergoing a lot of remodeling. We cant wait for you to come back to see the improvements we are making. We want you and all our guest to feel at home when staying with us. If there is anything we can do to improve your stay with us please just let us know we are more then happy to accomodate all your needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 16, 2014

The woman at the front desk was friendly but it was unfortunately all downhill from there. Sometimes online reviews are inaccurate and this was one of them. Outside access to rooms with exterior hallways that were poorly lit. We were told by a local we spoke to later that they recently lost their LaQuinta association. Several strange people just sort of hanging around in the parking lot at night. People emerging from the nearby construction site after dark. It advertised "extended stay" on the sign outside which can lead to interesting clientele. The room smelled of smoke. The shower had paint around the tub (I hope that was paint!).

The final straw was coming back from dinner to find several police cruisers parked at the front entrance. At that point we decided it was best to eat the cost the hotel and find somewhere else to stay for the night. I can't imagine I would have slept if we had decided to stay.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Guest Relations Manager at Ambassador Inn & Suites, responded to this review, April 29, 2014
Dear Chris C

We received your comments regarding your dissatisfaction with your recent stay with us at the Ambassador inn and Suites. Let me begin by offering you my sincerest apologies for the problems you encountered during your stay with us. We just recently purchased the hotel, and are in the process of a complete renovation of the entire property. We are certain that you will be pleased with the results of the renovation, and would like to strongly encourage you to stay with us again once the renovation is complete. It has always been our goal to provide our guests with superior accommodations and service, and I am truly sorry that we failed achieve that during your stay. Thank you for your feedback, and again, please consider us again should your travels bring you back to Hampton.
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Ligonier, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 13, 2014

This hotel was in one of the worst conditions I have seen in a long while. The lobby is under construction. My non-smoking room smelled like smoke and had an ashtray in it. The carpet was dirty and the bathrooms looked moldy. I travelled with 3 other colleagues and their rooms were in similar condition. We did not stay overnight because the rooms were so bad. Went to a much better hotel - the Holiday Inn Express. The good Trip Advisor reviews about the Ambassador are suspect.

Room Tip: Don't stay here.
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  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, January 14, 2014
I would like to this time to apologize for your mishaps here.We recently purchased the hotel and we are undergoing remodeling, we are doing our remodleing in the lobby at night to avoid the inconvenience of breakfast for our guest. I assure you this is not a on going thing.We are trying to upgrade hotel in a timely manner without distrubing our guest.I wish to offer you my deepest apology. And would love for you to return once our remodeling is done.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 27, 2013

I stayed here for two nights and enjoyed my stay. The hotel is clean and the staff is nice. For the price I paid, the value is great. The area the hotel is in is a little noisy but felt safe at night. I would recommend this hotel to my friends and would stay here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Director of Sales at Ambassador Inn & Suites, responded to this review, December 9, 2013
Its so nice to know our staff is doing a wonderful job we encourage all are staff memebers to interact with the guest and to meet all there needs. we are undergoing lots of remodeling at this time and are just so excited with all the upgrades we are doing. very pleased your stay with us was great. we look forward to seeing you in the future. and thank you so much for such a wonderful review i will be sure to pass it on to the staff members its great encouragement for them to here that all there hard work isnt going unoticed. thank you so much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 19, 2013

The rooms were bigger then I expected and very clean. The staff was very courteous and helpful. We stopped there on a whim and are inclined to go back to stay. The area is excellent with plenty of restaurants and activities for couples and families.

Stayed November 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Director of Sales at Ambassador Inn & Suites, responded to this review, December 9, 2013
Thank you so much for taking the time to write such a nice review. As you seen when you where here we are undergoing alot of remodeling. We cant wait for you to come back to see the improvements we are making. We want you and all our guest to feel at home when staying with us. If there is anything we can do to improve your stay with us please just let us know we are more then happy to accomdate all your needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenton, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2013

My stay at the Ambassador Inn &Suites was very fulfilling. The showers was hot, the beds are soft and comfortable. My room was sizable. This was a very good place to stay. It was clean, well stocked and the staff is so friendly it felt like home.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, November 11, 2013
Dear April I just want to take this time to thank you for writting such a wonderful review.We try our best to make our hotel like home to all. We have a wonderful warm loving staff here,who enjoy being here and making our hotel your. We look forward to serving all your needs in the furture n present. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Ambassador Inn & Suites

Address: 2138 West Mercury Blvd, Hampton, VA 23666
Location: United States > Virginia > Hampton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 26 Hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ambassador Inn & Suites 2.5*
Number of rooms: 129
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Also Known As:
La Quinta Inn Hampton Hotel Hampton
La Quinta Hotel Hampton
La Quinta Hampton
Hampton La Quinta

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