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“GOOD place, GREAT staff"” 4 of 5 stars
Review of Ambassador Inn & Suites

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Ambassador Inn & Suites
2.5 of 5 Hotel   |   2138 West Mercury Blvd, Hampton, VA 23666   |  
Hotel amenities
Ranked #10 of 26 hotels in Hampton
Goose Creek, South Carolina
1 review
“GOOD place, GREAT staff"”
4 of 5 stars Reviewed November 3, 2013

I been here when it was La Quinta and the staff was horrible, the rooms were nasty, but the new owers have turned it around for the best, housekeeping is on top of it, and the front desks workers are so kind and helpful, way'd it do a great 180 turn on making it a nice place once again! I will for sure be coming back

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, November 8, 2013
Thank you so much for taking the time to do your review. We have alot of nice plans for the up coming remodeling. We have started the painting and a few little other upgrades.We do try to keep our guest happy,we are a family runned hotel and want each and everyone of guest to be part of our family. Thank you so much for your input and wonderful review. We look forward in meeting all your needs in the furture.
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26 people have reviewed this hotel

Traveler rating
    12
    4
    1
    2
    7
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7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
roanoake
1 review
5 of 5 stars Reviewed November 1, 2013

it was my first time at the hotel in Hampton and I was really please with the services of the staff at this hotel , they made me feel like home and I was glad to stay here, I will stay at this hotel as long as I come to Hampton ,va

Room Tip: room near the office
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, November 4, 2013
Thank you so much for taking the time to write such a lovely review.Its always nice to hear the good things .our staff works very hard trying to keep the hotel up to our guest standards. We look forward to serving you in the furture
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Sayreville, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

I don't say this often, but I had an amazing experience during my stay. The facilities were top notch, it was very hygienic and up to date. The staff was extremely friendly and personable. They went out their way to make sure I had everything during my stay. Overall the place is very affordable and the service offered put many expensive hotels to shame. Usually in my experience either the hotel facilities aren't good enough or the staff is not very amicable, but this is one the rare places with great facilities and a customer friendly staff. Moreover, the breakfast food is delicious, the beds are very comfortable and the bathrooms are well stocked and clean. The staff was also very knowledgeable and helpful as far as local attractions and things to do were concerned. I would definitely stay here again and would also recommend anyone who needs accommodation in the vicinity.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Operations Manager at Ambassador Inn & Suites, responded to this review, November 11, 2013
I would like to take this time to Thank you for writing such a nice review. We here at the Ambassador Inn & Suites try our best to please and make our guest happy. We are worknig on some remodeling and do hope you do come during and after the remodeling is done to see the changes we have made. Our goal is to make this hotel a warm friendly family feeling hotel for all to come and enjoy. Thank you Karen Bernier
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Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed October 26, 2013

Staff is very friendly and helpful.Rooms are a good size and everything was well maintained. They are also pet friendly which is a huge plus. Very affordable as well. I would recommend this for anybody staying in the area whether it be business or personal.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, October 27, 2013
I just wanted to the time to thank you for your review,as you know the hotel is under going alot of remodeling. We are pleased to here that your stay here was wonderful. And we look forward to your next visit and making it as comfortable as this one.
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Columbus, Ohio
1 review
5 of 5 stars Reviewed October 26, 2013

Perfect and affordable! I've driven and flown across the U.S., along the Eastern Seaboard and Pacific Coast many times for thirty years and stayed at countless hotels, motels, lodges, and inns. This is,overall,the best. They're just off 64 and located across the street from several restaurants. Under brand new management and you can already seem them busy with upgrades. The room was clean and comfortable. I brought my two LARGE dogs since they have the lowest pet price I've seen at any hotel/motel. Customer service there was excellent, maybe the best I've ever experienced! Karen, the manager, was efficient, friendly, and professional. While eating the simple but filling continental breakfast, I witnessed her diffuse several delicate situations and calm difficult guests. I checked in for my 4 night stay at 2am on Friday morning, the front desk attendant, Gayla, had a smile on her face and kindness in her voice. That went a very long way with me after my 10 hour rain-filled drive there. Housekeeping and Maintenance was polite and and thorough. Upon checkout I had the opportunity to meet the manager, who is friendly and genuine. I recognized him as the man I'd seen picking up litter around the property. I will, without a doubt, ALWAYS stay at this Ambassador whenever in Hampton Roads.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, October 27, 2013
Thank you so much for taking the time to write a review,our staff is extremely grateful. Its always a pleasure to here when guest are pleased.The staff works very hard to meet all guest needs. We are under going remodeling and do hope you come to vist when it is completed to see the up grades done. Let us know upon checking in on your next visit so i may personally thank you. Once again thank you so much. We look forward to seeing you again soon.
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Hartford, Connecticut
1 review
5 of 5 stars Reviewed October 25, 2013

I have been staying here for yrs.I was seeking other options when i come into town on business because the Laquinta was going down hill. My last visit was recently and new ownership has taken over.Lets just say i will be staying right here,the rooms are so much cleaner,smell alot better as well.And the new manager Karen is out of this world you always here they broke the mold when they made you.Well in this case its The truth,I do alot of traveling and i have never met a manager that does what she does,from checking in to fixing a running toilet. She is very concerned about her guest and there needs,takes time to stop and check in on you,tell you a few jokes has you laughing the entire stay eveytime you see you. Karen you are the best . see you next wk. And ramon who i have know since ive been coming here is still doing a great job.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, October 26, 2013
I just want to take the time to tell you,that we appericate you giving us the opportunity to take care of all your needs during your stay.And to thank you for the taking the time to do write a review.As you know we are making changes to the hotel to meet our guest needs. And your input is deeply appericated now and in the furture. Thank you once again
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georgia
1 review
5 of 5 stars Reviewed October 22, 2013

Day time front desk was so friendly and helpful,the gentleman, n the lady i believe is the manager work well together and have you laughing the entire time you are checking. It was just me and my husband manager gave us a free upgrade to suite. it was very nice of her to do and the suite was so big clean and beautiful. very peaceful considering there was a concert in town but the location we where located at in the hotel there where no concert people in that area. thank you for that

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swati b, Manager at Ambassador Inn & Suites, responded to this review, October 26, 2013
Thank you for taking the time for the wonderful review. We look forward to meeting all your needs in the future. Im glad that you found eveything to your liking and with the up coming remodeling it will leave with warm fuzzy thoughts .Thank you so much for taking the time to write a review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ambassador Inn & Suites

Address: 2138 West Mercury Blvd, Hampton, VA 23666
Location: United States > Virginia > Hampton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 hotels in Hampton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ambassador Inn & Suites 2.5*
Reservation Options:
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Also Known As:
La Quinta Inn Hampton Hotel Hampton
La Quinta Hotel Hampton
La Quinta Hampton
Hampton La Quinta

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