While this Hilton Garden Inn has the standard amenities that these hotels typically have, the service and quality was less than impressive. Upon check in, my Hilton Gold status was not mentioned as it usually is, nor was any kind of upgrade attempt mentioned. The desk clerk simply stated "your water is already in the room", referring to the bottles of water that Hilton Honors members receive. The room is fairly basic, albeit clean however the valance is falling off of the window and the air conditioner is quite noisy. These are things that should never happen at a Hilton Hotel. Not enough to request a new room, but still not up to Hiltons standards. I ordered room service the first night I was there and was less than impressed. The chicken wings were very greasy and did not come with any blue cheese or ranch and only one celery stick. The salad was very small, but tasted ok. I also ordered a steak wrap later on which had only a very small amount of steak and was not all that good. I got it in a to go box to take back to my room and was not given napkins or any condiments (except for ketchup). The staff is somewhat friendly, but you can tell that the front desk staff is really trying just not to be rude, so it comes off as fake. All in all this hotel needs a good deal of improvements to even meet Hiltons standards. If I were to return to this area again, I would definitely explore other Hilton hotels in the area rather than return to this one.
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- Also Known As:
- Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
- Hilton Glen Allen
- Hilton Garden Inn Glen Allen
- Glen Allen Hilton