Sorry Marriott, I hate to be mean but this place does not deliver. I stayed here for two nights and was thoroughly disappointed.
The beds are a travesty; it was like sleeping on a luxury dorm bed. I am glad you offer kings bit bigger is not better in this case. I was uncomfortable both nights and feel the beds are a big minus.
My second complaint was the cleanliness of the bathroom (see attached pic). There were long strands of women's hair (I am male with short hair traveling by myself) and I was grossed out (see pics). In addition, there was a brown substance on the wall near the toilet that I prayed was coffee splatter (you can imagine the alternative). Yikes!
Lastly, the ice machines in the entire hotel were broken or out of order. The folks were friendly and the tv was large but I am going back to Hyatt, which is more consistent.
I am being charitable with three stars!
- Also Known As:
- Springhill Suites Richmond Virginia Hotel
- Springhill Suites Richmond Virginia Hotel Glen Allen
- Springhill Suites Glen Allen
- Glen Allen Springhill Suites
- Official Description (provided by the hotel):
- The lobby has been re-imagined that will allow you to discover a different kind of style and space. Located in suburban Glen Allen and just minutes to the West End business district, this incredible hotel puts you at the doorstep of everything Richmond has to offer. You'll find fresh, airy public spaces that will provide new areas for down time or time to meet up. Find what you need to stay on track utilizing the lobby computer and printer while the free Wi-Fi helps you stay connected. Start your day with our free hot breakfast and come home to our revived guest suites that give you more flexibility for your stay. ... more less
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