We stayed here recently when I ran the marathon. I am a Gold member and have stayed at many Marriotts. This property was really disappointing from the staff's complete and utter lack of local knowledge. Any requests we had for area restaurants were met with either a Google search or a blank stare. It was almost infuriating.
As for the room- it wasn't too bad. When we needed something that house keeping didn't replenish, they were quick to correct.
Outside of the front-desk staff, the hotel was quiet nice.
- Official Description (provided by the hotel):
- The Richmond Marriott West is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more less
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- Also Known As:
- Richmond Marriott West Hotel Glen Allen
- Marriott Hotel Glen Allen
- Marriott Glen Allen
- Glen Allen Marriott