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“Doug the barman, makes it a great night” 4 of 5 stars
Review of Richmond Marriott West

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Richmond Marriott West
3.0 of 5 Hotel   |   4240 Dominion Boulevard, Glen Allen, VA 23060   |  
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Ranked #17 of 22 Hotels in Glen Allen
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Doug the barman, makes it a great night”
4 of 5 stars Reviewed October 16, 2012

As others have said, the rooms are dated, but they are clean and comfortable.
The food was excellent, except breakfast, limited choice.
The best part though is Doug behind the bar, the man has no internal voice,lol
Funny as all get go, but so inappropriate at times, in very funny way.
Overall, I'd say the hotel is very good. easy to get to and as comfortable as any marriot I've stayed at.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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138 reviews from our community

Traveler rating
    37
    37
    41
    12
    11
See reviews for
36
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61
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed October 9, 2012

We needed a place to stay in Richmond for a wedding and chose this Marriot because of the price and the location. It is in the suburbs, but is right off of 64 and 295 so it is actually pretty quick to get around town from there.

The room was smaller than I had hoped, but it and the lobby were clean. There was a decent selection of cable channels. Other than that there was not much! No free wifi, no free breakfast, no microwave or fridge in the room! We stayed with our two boys and the stay would've been much better if there had been some amenities. This is why I give it only 3 stars.

Our room was on the 5th floor-- you need your key to access that floor. There are no really good views i think from any of the rooms, but that is just because the hotel is situated in the suburbs.

Checking in a out was easy and the staff was courteous.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Roanoke, Virginia
Top Contributor
115 reviews 115 reviews
26 hotel reviews
Reviews in 61 cities Reviews in 61 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed October 6, 2012 via mobile

Was a very nice top of the line hotel in its day but that day has past unfortunately. In dire need of a complete refurbishment. Concierge lounge is quite small but conveniently located and well stocked. My room was noisy-fairly large but the mattress needed replacement and my request for extra pillows was ignored. Plenty of free parking was a plus and convenient to Short Pump mall is another plus.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
170 helpful votes 170 helpful votes
3 of 5 stars Reviewed September 30, 2012

I recently had a one-night stay at this hotel during a business trip and it was perfectly acceptable. I probably would not have selected to stay in this area of Richmond, but for the fact that my company's office is nearby. It is a bit far afield from the downtown area, for example.

The room and grounds were your standard Marriott experience. The bed and pillows were comfortable, the internet service fast and efficient, and the water pressure and temperature was perfect. The hotel public areas and rooms do show a bit of wear and are decorated in the usual conservative reds, greens and yellows, but you don't usually go to a Marriott for a cutting edge, modern experience.

The staff were all extremely friendly and efficient. Parking was self-service and plentiful. I would definitely recommend this hotel for a short business trip, but would not stay here for leisure.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Conway, South Carolina, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 28, 2012

We were greeted by a lovely lobby, well appointed seating area, view of bar area pleasant to the eye. Room was plush, bed was very comfortable, bathroom was top of the line. Drawback, no complimentary breakfast.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Louisville, Kentucky
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 30, 2012

I enjoyed my weekend stay. The Hotel is nice but it is smelled little musty in the lobby area. The hotel staff was great; the restaurant never seem to open but we were able to recieved room service.
There are public areas that need work but my over all stay was nice. Room 559 I had not compliants about for the price.
If you would like an affordable place to relax for a second, it can be done at the Richmond Marriot West. It is not Luxurious and Fancy it is just a nice Hotel for the money. the Grounds are kept up Nicely. The Bell Staff ..... I was not sure why they were there. Overall, i enjoyed my stay.

Room Tip: The Higher the Better.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia, United States
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 28, 2012

My wife and I stayed at the Richmond Marriott West recently while attending a religious convention in Richmond. The location outside the hustle and bustle of Richmond made for a relaxing stay. Still, a wide array of restaurants and shopping was available nearby in Short Pump. Also, we found the room service very convenient for our breakfasts.

Room Tip: All the rooms are great. There is no need to be fussy.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Marriott West

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060
Location: United States > Virginia > Glen Allen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 22 Hotels in Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Richmond Marriott West 3*
Number of rooms: 234
Official Description (provided by the hotel):
The Richmond Marriott West is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott

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