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“You can sleep here” 3 of 5 stars
Review of Richmond Marriott West

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Richmond Marriott West
3.0 of 5 Hotel   |   4240 Dominion Boulevard, Glen Allen, VA 23060   |  
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Ranked #15 of 22 Hotels in Glen Allen
Smyrna, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“You can sleep here”
3 of 5 stars Reviewed July 24, 2012

This place is nice. The staff was very friendly and personable. The only problem I had was the other guests who insisted on banging on the walls, when there was a little bit of commotion going on. It was the weekend for goodness sake, who sleeps at 9pm?? Good grief.
I enjoyed myself at this particular Marriott.

Room Tip: A good tip goes a long way here.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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152 reviews from our community

Traveler rating
    41
    43
    45
    12
    11
See reviews for
36
17
13
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
virginia
Top Contributor
86 reviews 86 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 23, 2012

We weren't very happy with this hotel. It needs a lot of tender loving care. The hall's carpet was dusty in the corners, old TV's with very limited stations, dirty telephones, the elevators made the worst noise, just knew we were going to stop, dinner in the restaurant was best left alone, there was a buffet in the morning, ok, but too expensive for what was there. The sheets on the bed never stayed on. Adventure west to the Short Pump area, lots of new hotels and the price is the same.

Room Tip: Facing the front on the concierge level
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2012

My husband and I frequently stay at this hotel when we are visiting family in Richmond. The hotel is beautiful and the staff is friendly and helpful. Seden and Arman at the desk are superb. Ellen, Hester, and Abi in the diningroom see to our every need. I highly recommend this hotel.

Room Tip: the suites are wonderful and great for families where one person likes to sleep later.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savage, Maryland, United States
Top Contributor
75 reviews 75 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 26, 2012

This is the fourth year I used this hotel out of many to choose from. I love the location. Very close to Short Pump shopping and there is an Awesome Wholefoods nearby along with several Starbucks. The Hotel Staff is always friendly and ready to help with any concerns. If your a runner, there are many places to run just right outside of the hotel.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta
Top Contributor
74 reviews 74 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed June 13, 2012

I have stayed at the Marriott Glen Allen on several occasions for business. The hotel is fine, but could use a facelift. The bed is comfortable, and the bathroom is more than adequate. The furnishings are a bit outdated, and the wallpaper needs to be replaced, but my room has always been clean, comfortable, and well maintained.

The Concierge Lounge could use some other food options. The breakfast is always the same, and never seems to change. They also need to do a better job of cleaning the tables in the morning. There are not that many tables to start out with, and this morning most of them had not been cleaned, so there were dirty plates and glasses everywhere, and no clean table to sit at. There is really no excuse for that.

The pool is small as if the Fitness Center, but they are functional. The Front Desk Staff are always friendly. There is a nice bar are in the lobby to sit and have a drink.

When on a business trip, I don’t spend that much time at a hotel other than to sleep and shower. So for me, a comfortable and clean environment is what I am looking for after a long day at the office. I have always gotten that at the Marriott Glen Allen.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 5, 2012

I travel a lot (over 100 nights a year in hotels) and this was the most disappointing hotel in memory. The staff was efficient and friendly but everything about the hotel is dated - wallpaper, bedding, art, lamps, tube tv, etc. When I checked in, I heard them say they were sold out. I considered asking them to leave after seeing my room. Instead I decided to stay for one night and move tomorrow. No one at the hotel did anything wrong but no one asked why I called to shorten my stay within 10 minutes of entering the room.

Aside from loyalty to Marriott, I can't imagine why someone would stay here. It isn't the best location. The Hilton or Hyatt House in Short Pump are new and close but in a better location.

Room Tip: Pick a room in another hotel
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, New Jersey
Top Contributor
88 reviews 88 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 4, 2012 via mobile

Checked in for a two night stay for business, the front desk staff was pleasant, but the room not so pleasant.  The wall paper is peeling, the refriderator in room looked like it had seen better days.  For a short stay, it is acceptable but not what I would expect from a full service Marriott.  The rates and prices for dinner/drinks reflect full service Marriott but the quality of the hotel does not warrant the rates and prices charged.  Very disappointed.

Stayed June 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Marriott West

Address: 4240 Dominion Boulevard, Glen Allen, VA 23060
Location: United States > Virginia > Glen Allen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #15 of 22 Hotels in Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Richmond Marriott West 3*
Number of rooms: 234
Official Description (provided by the hotel):
The Richmond Marriott West is located in the Innsbrook office park, just minutes from Short Pump Mall. The hotel features a classy lobby bar, eclectic restaurant, more than 6000 square feet of meeting space and the fantastic service you have come to expect from Marriott. Innsbrook has beautiful landscaping and jogging trails that wind around the park's lakes. Nearby businesses include Capital One, Markel, Wachovia, Philip Morris, Genworth, PFG Food Group, CarMax and Circuit City. ... more   less 
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Also Known As:
Richmond Marriott West Hotel Glen Allen
Marriott Hotel Glen Allen
Marriott Glen Allen
Glen Allen Marriott

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