I came here and asked for a non smoking room and was told that there were none. The room that I got was dirty. Urine on the toilet. Old food still on the stove. Cup rings on the nightstand. Foot stain in the tub. Dirty coffe pot and cups. I ended up cleaning the place myself. Someone in one of the rooms was playing loud bass music and it kept me up all night. Go to a better hotel, don't stay here! See pictures that I will upload. I only wish I could upload video!

My wife and I are professors who had an excellent stay
when we traveled to VCU. Jaharie, the woman
who greeted us at the desk and Dean Sidoti the general manager
were so remarkably professional that we felt we had to share our
experience.

We arrive late.Jaharie greeted us calmly and warmly, naturally putting us at ease after
our long drive. We explained that we had special requirements for our
room. The hotel was almost fully booked and she would have few
options, however as she checked us in she listened sympathetically to
what it was we needed.

I would not have noticed if I had not been paying close attention, but
as she checked us in, she had to handle a phone call, do some
paperwork, and one or two other guests arrived at the desk. As I
observed, I was impressed by how focussed she was. I figured out that
she quickly finished everything about the phone call and its paperwork
before returning to our paperwork, ensuring she would not make any
mistakes about the phone reservation. Despite how much she was doing,
she was constantly the picture of calmness and pleasantness, with no
sense of rushing. I thought she was processing our check in, which was
taking the normal amount of time. When she finished, we were
pleasantly surprised to find she had actually worked out a way to come
up with something appropriate for us. I noticed the other guests,
perhaps there on a longer stay based on what they appeared to need,
were not at all impatient. When we walked to our room, the whole
property was tranquil, though indeed the hotel was full.

Our room was splendid. Very clean, everything in good repair, as if
all previous guests had treated the property with respect.

When we returned to the front desk, a gentleman had just been
finishing something in the office. As I praised the room to Jahari, I
learned this gentleman was Dean Sidoti, the general manager. Jahari
was very happy while at the same time revealing respect and admiration
toward Mr. Sidoti, appropriate to his evident pride in his property
and in his employee, as well as his care for her and the happiness of
his guest.

We have stayed in many hotels, including a number of times for
extended stays. and this property was remarkable in the quality of its
management. As I looked back at the other guests in the property, I
could easily imagine that they were inspired just as we were by the
atmosphere created by the management and staff that made us feel right
at home. We know from experience that the character of the hotel
reflects the character of the management, and this property certainly
had the mark of exceptional management.

I had come to Homestead Studio Suites here in Glen Allen to stay for a few months...but my stay has ended up longer than I anticipated. If there are any issues, the office staff takes immediate action...The front desk staff, Becky & Nicole are very accommodating...as well as the rest of the staff... Every single one of them so friendly :)

I highly recommend your stay here @ Homestead Studio Suites, a home away from home....They will take very good care of you :)

I am an IT Consultant often on business travel. After a long engagement for a leading bank headquartered in the mid-west, I and my wife decided to go on a road trip from Minneapolis, MN to Richmond, VA where I was starting a new assignment.

Tired and weary, we checked in at Homestead Suites Extended Stay, Glen Allen where we were helped by KC Morris for everything we needed e.g. hotel amenities, extra pillows, bottle opener, laundry items, etc. and useful information on a whole lot things - locations/directions of good restaurants, oriental groceries, places to shop for specific items, etc. From the get-go, KC and his staff gave us a feeling of confidence and belonging that made our relocation much easier and comfortable.

I and my wife felt at home right away, and I know this would not have been possible if it were not for the awesome and friendly support we received from KC and his team.

For service par excellence, we will always remember Homestead / Extended Stay and have since then stayed at your hotels thanks to KC who has always booked our stay with many of your hotels from Richmond to Little Rock, AK, Tenessee through Albuquerqe, TX on our way to Los Angeles, CA.

I commend KC and the Homestead crew for sterling service, and hope they are recognized tangibly by your organization.