My wife and I are professors who had an excellent stay
when we traveled to VCU. Jaharie, the woman
who greeted us at the desk and Dean Sidoti the general manager
were so remarkably professional that we felt we had to share our
We arrive late.Jaharie greeted us calmly and warmly, naturally putting us at ease after
our long drive. We explained that we had special requirements for our
room. The hotel was almost fully booked and she would have few
options, however as she checked us in she listened sympathetically to
what it was we needed.
I would not have noticed if I had not been paying close attention, but
as she checked us in, she had to handle a phone call, do some
paperwork, and one or two other guests arrived at the desk. As I
observed, I was impressed by how focussed she was. I figured out that
she quickly finished everything about the phone call and its paperwork
before returning to our paperwork, ensuring she would not make any
mistakes about the phone reservation. Despite how much she was doing,
she was constantly the picture of calmness and pleasantness, with no
sense of rushing. I thought she was processing our check in, which was
taking the normal amount of time. When she finished, we were
pleasantly surprised to find she had actually worked out a way to come
up with something appropriate for us. I noticed the other guests,
perhaps there on a longer stay based on what they appeared to need,
were not at all impatient. When we walked to our room, the whole
property was tranquil, though indeed the hotel was full.
Our room was splendid. Very clean, everything in good repair, as if
all previous guests had treated the property with respect.
When we returned to the front desk, a gentleman had just been
finishing something in the office. As I praised the room to Jahari, I
learned this gentleman was Dean Sidoti, the general manager. Jahari
was very happy while at the same time revealing respect and admiration
toward Mr. Sidoti, appropriate to his evident pride in his property
and in his employee, as well as his care for her and the happiness of
We have stayed in many hotels, including a number of times for
extended stays. and this property was remarkable in the quality of its
management. As I looked back at the other guests in the property, I
could easily imagine that they were inspired just as we were by the
atmosphere created by the management and staff that made us feel right
at home. We know from experience that the character of the hotel
reflects the character of the management, and this property certainly
had the mark of exceptional management.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 4, 2012
Thank you so very much for your glowing review of Homestead Richmond - Innsbrook. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.
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Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.