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Extended Stay America - Richmond - Innsbrook: Traveler Reviews

2.0 of 5
10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Hotel amenities
Extended Stay America - Richmond - Innsbrook
Ranked #8 of 22 hotels in Glen Allen
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28 reviews from our community

    Trip type
Traveler rating
    12
    6
    5
    2
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Date Rating
Fairfax, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Good for extended stay”
4 of 5 stars Reviewed November 20, 2012

Best value for long-term stays for those who want a pool, a gym, a kitchen, and a comfortable room. The staff is exceptional.

It's a good place for doing some cooking and getting some exercise. A lot of guests are repeat visitors. You learn to say hello in the morning.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask traveler473 about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
November 21, 2012
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Richmond, Virginia, United States
1 review
“Great Place To Stay”
5 of 5 stars Reviewed November 10, 2012

First of all the staff is definitely first rate, very helpful. Any requests that we had concerning our jobs were met quickly. The kitchens, while a little small, are more than enough to make one's stay much more comfortable. My wife and I are doing contract work which requires a lot of hotel stays, I came from another hotel in the Extended Stay family to this one and our experiences have been nothing but awesome. The rooms are clean, large and very comfortable. The location is very central, everything you may need you can find within a couple of miles. The area is beautiful and both my wife and I have fallen in love with the Glen Allen area. We both highly recommend this establishment to anyone loking to stay in the Richmond area.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kevin M about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
November 12, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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Glen Allen, Virginia
1 review
“the staff is just outstanding people to deal with :P”
5 of 5 stars Reviewed September 21, 2012

i love talking to the staff when i have to get something from them they are all sweet and they are ver awsome people and the manager is awsome i love dealing with her she is awsome as well.
thanks for my stay i was happy to have stayed her in this hotel
thank u to all the staff and managers here at the hotel u all are awsome thank u for our stay here it was outstanding :P

Room Tip: they all here are awsome people i think u will love them when u come to stay here as well as i did...
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lytisha about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Owner at Extended Stay America - Richmond - Innsbrook, responded to this review
October 22, 2012
Thank you so very much for your glowing review of Studio Plus Richmond - Innsbrook. Whenever I read comments like yours it always gives me such...
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Meridian, Mississippi, United States
1 review
“Home Away from Home”
3 of 5 stars Reviewed July 18, 2012

My partner and I have enjoyed our stay. She's a travel nurse and after I was laid off after 5 years and unable to find work back home, I decided to travel also and concentrate on my landscape/ nature photography.
The location is also ideal. Glen Allen is a great place.
I have fallen in love with Richmond and the surrounding areas. Studio Plus has been a great place. Yes, you're going to have your gripes about certain things but it's a hotel and the walls aren't sound proof. That's why they make earplugs."
My favorite thing about the hotel is the full kitchen. I love going out to eat but I enjoy being able to cook as well.
I am now considering relocating to this area. Unforunately, I have to return to Mississippi alone.
Almost makes me want to cry knowing how much I dread going back. I think the James River has me sold.

The employees have been great. From housekeeping to the amazing staff and managers in the office.

I would definitely stay again...


Whitney

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask FootballChic83 about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
July 24, 2012
Whitney,

I would like to personally thank you for taking time out to write such wonderful things about your experience at Studio Plus Richmond - Innsbrook. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lilburn GA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“left after 5 min.”
2 of 5 stars Reviewed May 29, 2012

I needed a place to stay for a week as I was selling my Dad's house. My husband was with me for the first 2 nights then he drove a U-Haul home. I had researched several extended stay places and this one had decent reviews...OMG. In the parking lot corner where the trash dumpster was were several pieces of furniture and a couple of mattresses. There were several kids laying around in the "lobby" area watching TV. We checked in and went to the room with nervousness; the hall REEKED with collard greens (?) smell. The room was basic, sorta grubby carpet and smelled like fresh paint. My husband asked if I would feel safe for 5 days here without him; often coming in at night. NO!! It seems like the place people who have been evicted would stay if they could scrap together some $ or a place a migrant worker could crash for a week then move on. We asked for a refund and left. Luckily they were decent and gave it to us right away. The girl at the desk was a HS student. I later heard this place had been closed 2x. How can it be the same place I saw with those other reviews?

  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask justmeLilburnGA about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
June 14, 2012
Thank you for taking the time to review your recent stay at Studio Plus Richmond - Innsbrook. Given our company's commitment to superior guest...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Extended Stay America - Richmond - Innsbrook

Also Known As:
Studioplus Richmond Innsbrook
Address: 10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Region: United States > Virginia > Glen Allen
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Glen Allen
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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