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home away from home - Extended Stay America - Richmond - Innsbrook

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Extended Stay America - Richmond - Innsbrook: Traveler Reviews

2.0 of 5
10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Hotel amenities
Extended Stay America - Richmond - Innsbrook
10 traveler photos
Ranked #8 of 22 hotels in Glen Allen
4.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveler rating
    12
    6
    5
    2
    3
Date Rating
Richmond, Virginia, United States
1 review
“home away from home”
5 of 5 stars Reviewed May 23, 2012

oh it was just superb. the staff was friendly and the place was so clean which is something im really picky about. and Vee in the office was so nice,

Room Tip: rooms at the front of the hotel are brightest
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask G C about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
June 13, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Studio Plus Richmond - Innsbrook...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very Clean and Great Location”
5 of 5 stars Reviewed May 8, 2012

This property is extremely well managed and kept very clean. The Management and Staff are very friendly and are eager to make your stay perfect. The rates are very budget friendly and the hotel is located very close to Interstate 64 and many restaurants and shops. It has been a pleasure staying here.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mpatton007 about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
June 4, 2012
Thank you so much for the kind words and positive feedback in your wonderful review of our hotel. The management team and staff members of StudioPLUS Richmond-Innsbrook take great pride in being able to provide the exceptional value of a “home away from home” atmosphere for each and every guest and we try our very best to pair that with unparalleled customer service. We will accept no less. Knowing that we were able to achieve this and render such a noteworthy experience for you is the most important and most rewarding aspect of our job; After all, where would we be if not for our guests? It has been a privilege to accommodate you and I sincerely hope that we are once more afforded the opportunity to serve you again in the future. If we can ever be of additional assistance, please don’t hesitate to reach out to any one of us. Thank you again so much. We truly value your business.
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Glen Allen, Virginia, USA
1 review
“A BLESSING!!!”
5 of 5 stars Reviewed April 18, 2012

What a blessing to find a hotel from the moment I checked in, to immediately provide the most excellent service! I rate the staff @ 150%. The first General Manager & staff made me feel very welcomed, like a home away from home, The present General Manager & staff is very friendly, & attentive to the needs & requests of guests. I have seen the General Manager & staff, past & present go beyond the call of duty to ensure guests are comfortable, providing a pleasant & safe environment. I definitely recommend this hotel to anyone requiring excellent service with lots of smiles, & your business sincerely appreciated!

Room Tip: Tell the agent @ the front desk what you plan to do while here, they will select the best location o...
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  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dee B about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
April 30, 2012
Thank you so very much for your glowing review of Homestead Richmond - Innsbrook. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Glen Allen
1 review
“Excellent”
5 of 5 stars Reviewed April 11, 2012

The facility itself is quite nice, but the exceptional customer service is what makes this place special.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Charles S about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
April 20, 2012
It was very kind of you to take the time to publish such a positive review of your stay at the Studio Plus Richmond - Innsbrook. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Richmond, Virginia
1 review
“great place toy sta”
5 of 5 stars Reviewed April 5, 2012

The Studio Plus is a great place to stay. Rooms are clean and staff is very friendly. Alot of parking and rooms are very spacious. During the summer they have the pool and laundry facilities on hand to care of your needs. I would recommend this highly.

Room Tip: IF your a smoker ask for in advance for reservation,
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Timothy B about Extended Stay America - Richmond - Innsbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review
April 20, 2012
It was very kind of you to take the time to publish such a positive review of your stay at the Studio Plus Richmond - Innsbrook. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Extended Stay America - Richmond - Innsbrook
Extended Stay America - Richmond - Innsbrook
4.0 of 5 stars 28 reviews
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Extended Stay America - Richmond - W. Broad Street - Glenside - South
Great value on a similar hotel
Extended Stay America - Richmond - W. Broad Street - Glenside - South  
Richmond, VA
4 of 5 stars 16 Reviews
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Additional Information about Extended Stay America - Richmond - Innsbrook

Also Known As:
Studioplus Richmond Innsbrook
Address: 10060 West Broad Street, Glen Allen, VA 23060 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Region: United States > Virginia > Glen Allen
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Glen Allen
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Richmond - Innsbrook
10060 West Broad Street
Glen Allen, VA 23060
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