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“Nice hotel in small town America” 4 of 5 stars
Review of Holiday Inn & Suites Front Royal Blue Ridge Shadows

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Holiday Inn & Suites Front Royal Blue Ridge Shadows
3.0 of 5 Hotel   |   111 Hospitality Drive, Front Royal, VA 22630   |  
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Ranked #1 of 9 Hotels in Front Royal
GreenLeadersGold level
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Nice hotel in small town America”
4 of 5 stars Reviewed March 14, 2013

My wife and I decided to stay at this hotel for a night as a small get away. On first entering the hotel, the lobby was expansive, clean and inviting. They had tables setup in there and actually had a family playing cards. There was also a fire going to make it very homey.

The staff was very friendly on check-in and made sure we had everything we needed.

The room was very clean and comfortable. The linens were fresh and the bathroom immaculate. Some of the rooms even have a gorgeous view of the golf course.

There is also a Houlihan's restaurant attached to the hotel that offered good food and a full bar for a decent price.

Overall, a very nice place to stay that is set in the northern part of the Shenandoah Mountains. Highly recommended if you are in that area.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, April 4, 2013
Ishap,

Thank you for your recent stay for your couples getaway. We are pleased to know that we made your romantic trip into an enjoyable memory. It is our goal to ensure that we create positive memories for our guests when they choose to stay with us. Between our friendly, smiling staff and our clean, comfortable rooms, we feel that we have the tools to ensure that each of our guests leave as happy as your did. Thank you for sharing your comments with us and we hope you choose to stay with us again.

Safe travels,
Brent C Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
york, pa
Top Contributor
88 reviews 88 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed March 6, 2013

This is our 3rd stay at this hotel and, as before, it was wonderful. The room is clean and quiet. We had a view of the Blue Ridge Mountains and it was beautiful. I really like staying at this hotel. We ate at the restaurant and the food was great. If you are in this area, I recommend this hotel. They don't serve a "free" breakfast, but I am ok with that since most of the "free" breakfasts are gross.

Room Tip: A room at the front gives you a better view.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, April 4, 2013
kkitt,

Thank you for your most recent stay, of the many stays, at our hotel. I especially appreciate your comments regarding the beautiful views form the hotel, especially the southern facing views of the mountains and the golf course. A lot of time and effort went into picking the perfect location for the hotel in order to give our guests the best possible views of the Blue Ridge. I am going to share your comments with our entire staff, including the restaurant staff, so that they will know that our repeat guests love what we are doing and so their strong guest service efforts may be validated. Be sure to let us know if there is anything we can do for you to better your stay experience. We are here to serve you. Thank you.

Safe travels,
Brent C Jackson
General Manager
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Easton,CT
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 6, 2013

We stayed here for one night on our college road trip through the southern states. We were given a beautiful room with 2 queen beds and a gorgeous view of the golf course. Pool was warm and spa clean and worked well. We dined at Houlihans which adjoins the hotel. Very good food and reasonably priced. Two of us forgot our toothbrushes but the lovely person at the front desk remedied this. Hotel is brand new, rooms and baths very spacious. Highly recommend this hotel!

Room Tip: Request a quiet room with a view and if possible the management will oblige.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, April 4, 2013
happytrailsEaston_CT,

Thank you for your recent choice to stay at our hotel. We appreciate your business. We also appreciate that you took some time to share your wonderful review of our property with the TripAdvisor community. We appreciate the feedback from our guests as it allows us to gauge the level of guest satisfaction that our staff is providing and make the necessary adjustments to ensure that each and every future guest receives the proper experience. While it seems as though this was a one-time trip through the area, we hope you will keep us in mind for a future stay if you find yourself visiting the beautiful Shenandoah Valley again. Thank you!

Safe travels,
Brent C Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colebrook, New Hampshire
Top Contributor
420 reviews 420 reviews
202 hotel reviews
Reviews in 206 cities Reviews in 206 cities
244 helpful votes 244 helpful votes
4 of 5 stars Reviewed February 18, 2013

I really enjoyed my stay at this hotel...

Great spacious room with comfy bed, nice flat screen tv , very good wifi Internet, nice fitness center...

Next to Houlihan restaurant which is a great value!!!

Very courteous customer service!!

A must !

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, April 4, 2013
benoitleblanc,

Thank you for your wonderful review of our hotel. It is a pleasure to have you as our guest and we are very happy that we are doing well to exceed your expectations. Please be sure to let us know if there is anything we can do to make your stay even more enjoyable.

Thank you, again, for your business and we wish you safe travels!

Brent C Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Front Royal, Virginia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 2, 2013

The front desk was friendly and helpful. The rooms were comfy and clean. There was a Houlihanns attached to the hotel so you don't have to wander out to search for food. The front desk has a little gift shop which was convenient since I forgot my eyedrops. They have a gym and pool which were nice and clean as well.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, February 5, 2013
cswise86,

Thank you for choosing the Holiday Inn Front Royal and then choosing to write about your stay on TripAdvisor. It is our goal to provide clean and comfortable rooms serviced by a friendly, knowledgeable and helpful staff. Your review mentions almost all of these guest room and staff traits so I feel comfortable knowing that we truly met your needs and we met our goal.

I am going to share your comments with the staff and management of the Houlihan's Restaurant + Bar, the full-service chain restaurant located at our property and I am certain they will be pleased as well.

Regarding our lobby store, Choices, f you have any suggestions for items that we should carry in there please let us know. We are constantly updating our selections in there to meet the needs or our guests.

Thank you, again, for your business and we wish you safe travels!

Brent C Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centreville
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 30, 2013

This was by far the worst hotel I have ever stayed in. We had a room block for my wedding at Blue Ridge Shadows. My parents checked in to their “smoke-free room” and the room smelled liked an ash tray. The employees were the rudest people I have EVER met in my entire life. The bartender at Houlihanns told us, "We don’t need your service and we were going to stay open until 11, but because of you, we are closing at 10" We gave the front desk welcome bags for our guests. Only about 10 were handed out and the next morning when I went to see if any were left the lady behind the counter told me, "we normally keep the extras". I had 3 bridesmaids who were told the wrong rate for the room block when booking their room. They told us we could have a hospitality room and then the day before our wedding they told us we couldn't. Brent was extremely arrogant to both our sets of parents before we checked in on the phone and then when they went to check in he literally hid behind the counter to avoid talking to them. I am a Kindergarten teacher and my 6 year old students have more manners then the adults that work at this place. Stay at Hampton Inn, They were so unbelievable friendly!

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, February 5, 2013
Nicole B, the entire wedding party and their guests,

I am writing to you to say that we are tremendously sorry that for the troubles, discourtesies and lack of communication from the staff and management, including myself, of the Holiday Inn & Suites Front Royal Blue Ridge Shadows leading up to your group’s stay for your your wedding. I would also like to wholeheartedly apologize for not having the space available to provide you with a hospitality room for your guests. We certainly expect to provide a very high level of service and guest satisfaction and you made it very clear that you expect the same. It is evident that we fell short of those expectations on this particular weekend and your group suffered due to this shortcoming. I know that a heartfelt apology cannot correct these errors and that a wedding is supposed to be a special, celebratory time, but please accept my apology for failing to meet your expectations. Our goal is to maintain the utmost in guest satisfaction levels and anything less is inexcusable. Simply put, we failed you and your family.

We will continue to be committed to providing all our guests with the highest standard of service in the industry. We will use this shortcoming as a staff and management training opportunity as we prepare for future guests and future wedding groups. We thank you for your business and wish you the best in your business and personal endeavors.

With sincerest apologies,
Brent C Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 7, 2013 via mobile

We stayed as a family of 4 on holidays. The staff were great and rooms the same. The queen doubles were great for us and the restaurant houlihans being attached to the hotel made it easy for our one night stay. Our plan was to hit the skyline drive which was easily accessible from the town. Unfortunately it was closed.
Everything was great and we even used the pool and spa!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, January 23, 2013
BC1123,

Thank you for the kind review of our property. We are excited that we were able to provide you with everything you needed in a hotel and we hope that you and your family had happy holidays. We hope that you found your trip to the United States to be everything you dreamed it would be.

Thank you for your business and we wish you safe travels!

Brent C Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Front Royal Blue Ridge Shadows

Address: 111 Hospitality Drive, Front Royal, VA 22630
Phone Number:
Location: United States > Virginia > Front Royal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Front Royal
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Front Royal Blue Ridge Shadows 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to an award winning hotel. The Holiday Inn & Suites Front Royal Blue Ridge Shadows is the recipient of the 2013, 2012 and 2011 IHG Torchbearer Award (awarded to the Best Holiday Inn hotels) and 2010 IHG Newcomer Award (Best New Holiday Inn). Sophistication and natural beauty unite at this Front Royal, Virginia hotel. For sophisticated but affordable accommodations, look no further than the Holiday Inn & Suites Front Royal Blue Ridge Shadows. We're situated above the award-winning Blue Ridge Shadows Golf Club and surrounded by the beautiful mountains of Front Royal, VA. Our hotel's location is ideal for travelers to immerse themselves in the outdoors. You can take a leisurely drive on Skyline Drive to experience breathtaking views, enjoy a canoe trip on the beautiful Shenandoah River or explore the caverns around Front Royal. Lodging here is also convenient for business travelers visiting the Virginia Inland Port, Ferguson Enterprises, Family Dollar, Toray, American Woodmark, Axalta and other businesses in Front Royal. Our 24-hour business center, free high-speed Internet access, heated indoor pool and 24-hour fitness center are available for your use. Overlooking the beautiful mountains around Front Royal, our hotel rooms and suites offer triple-sheeted bedding, 32-inch LCD flat screen TVs with HD and HBO and refrigerators. From Houlihan's Restaurant and Bar, serving made-from-scratch cuisine three meals a day, to our 4,500 square feet of meeting space for hosting your special event, this Front Royal hotel's amenities provide a relaxing environment for our Virginia guests. ... more   less 
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Also Known As:
Holiday Inn And Suites Front Royal Blue Ridge Shadows
Holiday Inn & Suites Front Royal Blue Ridge Shadows Hotel Front Royal
Holiday Inn Front Royal
Front Royal Holiday Inn

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