This was by far the worst hotel I have ever stayed in. We had a room block for my wedding at Blue Ridge Shadows. My parents checked in to their “smoke-free room” and the room smelled liked an ash tray. The employees were the rudest people I have EVER met in my entire life. The bartender at Houlihanns told us, "We don’t need your service and we were going to stay open until 11, but because of you, we are closing at 10" We gave the front desk welcome bags for our guests. Only about 10 were handed out and the next morning when I went to see if any were left the lady behind the counter told me, "we normally keep the extras". I had 3 bridesmaids who were told the wrong rate for the room block when booking their room. They told us we could have a hospitality room and then the day before our wedding they told us we couldn't. Brent was extremely arrogant to both our sets of parents before we checked in on the phone and then when they went to check in he literally hid behind the counter to avoid talking to them. I am a Kindergarten teacher and my 6 year old students have more manners then the adults that work at this place. Stay at Hampton Inn, They were so unbelievable friendly!

We stayed as a family of 4 on holidays. The staff were great and rooms the same. The queen doubles were great for us and the restaurant houlihans being attached to the hotel made it easy for our one night stay. Our plan was to hit the skyline drive which was easily accessible from the town. Unfortunately it was closed.
Everything was great and we even used the pool and spa!

Extremely clean facilities, super friendly and helpful staff, one of the most incredible hotel experiences have ever had. The food and service at the hotel restaurant Houlihans was also unbeatable as far as service and incredible menu.

We stayed here over Christmas visiting family. The rooms are very clean and spacious. The lobby has a fireplace (not real but good enough!) The front desk staff were all very polite and eager to please.
The only negative, if you can even call it that, is the down comforters are very thin and flat so you don't get that cozy feeling. And when you are staying at a hotel during a snowy Christmas, that would have been nice!
Also, the breakfast that is supposed to start serving at 6:30 AM did not start until after 7 AM and we had to find other places to go to because we had early starts.
Other than that, I recommend this hotel. I stayed at the Hampton Inn last year and that, too, was nice, but not as new and spiffy as the Holiday Inn.