This was by far the worst hotel I have ever stayed in. We had a room block for my wedding at Blue Ridge Shadows. My parents checked in to their “smoke-free room” and the room smelled liked an ash tray. The employees were the rudest people I have EVER met in my entire life. The bartender at Houlihanns told us, "We don’t need your service and we were going to stay open until 11, but because of you, we are closing at 10" We gave the front desk welcome bags for our guests. Only about 10 were handed out and the next morning when I went to see if any were left the lady behind the counter told me, "we normally keep the extras". I had 3 bridesmaids who were told the wrong rate for the room block when booking their room. They told us we could have a hospitality room and then the day before our wedding they told us we couldn't. Brent was extremely arrogant to both our sets of parents before we checked in on the phone and then when they went to check in he literally hid behind the counter to avoid talking to them. I am a Kindergarten teacher and my 6 year old students have more manners then the adults that work at this place. Stay at Hampton Inn, They were so unbelievable friendly!