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“Fine hotel, awful service” 1 of 5 stars
Review of The Westin Tysons Corner

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The Westin Tysons Corner
4.0 of 5 Hotel   |   7801 Leesburg Pike, Falls Church, VA 22043-2497   |  
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Breakfast for 2 Included
Ranked #7 of 17 Hotels in Falls Church
Certificate of Excellence
San Francisco, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fine hotel, awful service”
1 of 5 stars Reviewed September 9, 2012

The hotel itself (rooms, bar, lobby) are nice, just like I would expect from a westin. The service was terrible. I was here with a wedding and made 2 separate reservations, one 6 months ago with the wedding party for Saturday night and one 5 days before my stay at a regular rate for Sunday. When I checked in they told me they only had one reservation for my second night. I assured them that I definitely had a reservation to which they said "well it is not in our system". Good thing I have an iPad and could pull up the email confirmation they sent me a week ago. Again they said that the confirmation number in the email they sent me with my name on it, had a different name attached to it. It was a process that took 2 of them to figure out and then apparently they just changed the name attached to the confirmation number back to mine. That probably means some poor guy is going to have the same problem I had. They also told us that we had free wifi when we checked in only for us to call down stairs when it said we were going to be charged. They said that due to the rate we paid, we were not eligible. Ummm... We paid a ton for this room! We called back and they said if you book through a third party you are also not eligible. The problem with that is that I made both my reservations through westin directly. It's been a frustrating experience! Additionally, we ordered dessert room service and it was the worst creme brûlée possible.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Portuguese first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2012

This hotel is luxury without the price tag! The service was excellent, politeness and very welcoming staff! The rooms were very comfortable and stylish. The dual shower heads were "heavenly". The pool and jacuzzi was a great time! Whenever in the DC area this is the hotel I'll be staying at- guaranteed!
Ps ... Starbucks coffee and tea in the rooms :)

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Tysons Corner, responded to this review, September 5, 2012
Dear Aknj930,
We are delighted that we contributed to your comfort away from home and in making the visit to our Nation's Capital such a joy. Thank you for your very kind words and look forward on serving you again in the near future.
Sincerely,
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Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 30, 2012

Stayed here for one night on a quick trip to Falls Church. Staff was very nice. Rooms were decently furnished but the hotel itself could use an update. The halls, walls, showers, closets, etc. are looking tired and need to be renovated. Food for breakfast in the restaurant was ok but not great.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Tysons Corner, responded to this review, September 5, 2012
Dear Jason J,
Thank you for your feedback. We strive to create an exceptional experience for our guests, but clearly we did not meet your expectations. Please accept my sincerest apologies. We are glad to let you know that we are continuously updating the products of our hotel with minimum guest disruption. We hope to have your complete satisfaction by the time you visit us again.
Sincerely,
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Henley in Arden, United Kingdom
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 29, 2012 via mobile

The staff where very good and extreamly helpful but the infrastructure is looking a bit old and certainly not as good as some Westin's are. I had good conditioning but it was very noisy and my room overlooked a busy road that I could clearly hear traffic all night long. A good bed and an OK desk. After seeing a work colleague's hotel / room would recommend the Ritz if you could get a comparible price although this week it was fully booked out

Stayed August 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Tysons Corner, responded to this review, September 5, 2012
Dear NigelP99,
Thank you for staying with us during your recent visit to the Tysons Corner area and thank you also for having taken the time to complete this on line guest satisfaction review. We are sorry to learn that we have missed our opportunity to impress you while we had a chance to do so, especially with the promised quite room. Please accept our most sincere apologies for this unacceptable experience and we do hope that we will have a chance to redeem ourselves at some stage when visit the Tysons Corner again.
Sincerely,
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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 27, 2012 via mobile

The rooms are really nice. They are clean, have nice bathrooms, comfortable beds, and flat panel TVs. My only complaint is its 2012, we're in the Internet capital and they are still charging $10/day for Internet access. The worst part is it locks to your MAC address so that's one device for that money.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Tysons Corner, responded to this review, September 5, 2012
Dear rls23,
We want to thank you for your valuable comments regarding your experience with us and we look forward to having you again with us in the future. Please keep in mind that we have complimentary High Speed Internet in our lobby area including the restaurant all seven days a week and complimentary Internet service throughout the hotel on the weekends. We thank you again for sharing your comments and look forward to your next visit.
Sincerely,
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Norfolk, Virginia, United States
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 24, 2012

Excellent hotel for the price we paid. Front desk personnel, very helpful and courteous. Front desk adress you by your last name. Good morning mr or ms name, how may I help you. Pool and pool area was nice and large for the number of guest, and aslo had a life guard on duty, something I do not see offten at many hotels.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Tysons Corner, responded to this review, August 27, 2012
Dear Arlethia S,
Thank you for sharing your comments concerning your recent stay here at the Westin Tysons Corner. We are delighted to learn that all went well and hope that we will have an opportunity to be of service again in the near future.
Regards,
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San Francisco, California
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 21, 2012

Usually like to travel Starwood for points purposes. This place is fair--sort of a faded ex-athlete. It once was likely first-rate, but now belongs on the bench. The rooms are standard fare, nothing special, and not the cleanest I've been to. Fine for business travel, but having stayed here and at the Ritz, I'd choose the Ritz if price is not an issue for you. You just feel like it's an ok place despite the best efforts of the staff.

One note: desk staff was super courteous and made me feel at home. If I could give 3.5 stars I would, and they are the biggest reason.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, General Manager at The Westin Tysons Corner, responded to this review, August 23, 2012
Dear YUM1111,
Thank you for staying with us recently and thank you for taking the time to share your comments. We appreciate your praise for our front office staff and we will make sure they hear about it as well. Certainly we could and should have reacted more quickly to your concerns regarding the cleanliness and is noted and cause to step up our room inspections accordingly to insure this is not an issue going forward. I do hope you will view these occurrences as the exception and not the rule and that we will have an opportunity to be of service again in the near future.
Sincerely,
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Prices are for 1 room, 2 adults
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Additional Information about The Westin Tysons Corner

Address: 7801 Leesburg Pike, Falls Church, VA 22043-2497
Phone Number:
Location: United States > Virginia > Falls Church
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Falls Church
#6 Business Hotel in Falls Church
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Tysons Corner 4*
Number of rooms: 405
Official Description (provided by the hotel):
A tranquil oasis residing beside our nation's capital, The Westin Tysons Corner is close to many Fortune 500 companies as well as fine shopping, dining, museums, Jiffy Lube Arena and Wolf Trap. ... more   less 
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Also Known As:
Westin Tyson`s Corner Hotel Falls Church
Westin Hotel Tysons Corner
Westin Falls Church
Falls Church Westin

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