The hotel itself (rooms, bar, lobby) are nice, just like I would expect from a westin. The service was terrible. I was here with a wedding and made 2 separate reservations, one 6 months ago with the wedding party for Saturday night and one 5 days before my stay at a regular rate for Sunday. When I checked in they told me they only had one reservation for my second night. I assured them that I definitely had a reservation to which they said "well it is not in our system". Good thing I have an iPad and could pull up the email confirmation they sent me a week ago. Again they said that the confirmation number in the email they sent me with my name on it, had a different name attached to it. It was a process that took 2 of them to figure out and then apparently they just changed the name attached to the confirmation number back to mine. That probably means some poor guy is going to have the same problem I had. They also told us that we had free wifi when we checked in only for us to call down stairs when it said we were going to be charged. They said that due to the rate we paid, we were not eligible. Ummm... We paid a ton for this room! We called back and they said if you book through a third party you are also not eligible. The problem with that is that I made both my reservations through westin directly. It's been a frustrating experience! Additionally, we ordered dessert room service and it was the worst creme brûlée possible.