This was your typical suburban Marriott, a bit dated but complete with why you expect. We requested early check in, high floor and extra towels, none of which were available. Not really an issue, room service for dinner was prompt and acceptable quality. The issue was with the morning breakfast. They stopped seating people in the main dining room to get ready for their Easter brunch. The problem was they failed to tell anyone this and the line outside the sign that said "please wait to be seated" grew longer and longer but there was no hostess, manager or representative from the restaurant available. After waiting a half hour I went to the front desk to ask what was happening as there were tons of free tables but no one was being seated. She told me they were closing the dining room or the Easter brunch. Wow, how unprofessional and rude to have guests standing around without any notice. We went back to the line and was told by the wait staff to just grab a table in the lounge. We did this and to our surprise the restaurant manager, who was missing in action the entire time, came by to complain at us that we were supposed to wait in line as if we weren't for the last 35 minutes. Thank goodness for a competent front desk representative who agreed to give us a credit for the breakfast portion of our package so we could eat elsewhere. Needless to say not the Easter breakfast we had hoped for and shocked at the lack of planning and communication on the part of the restaurant management. I expected more professionalism from the Marriott.
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- Also Known As:
- Fairview Park Marriott Hotel Falls Church
- Marriott Fairview Park
- Marriott Falls Church
- Falls Church Marriott