1 hour after checking out and 50 miles away I realized that I had left my wallet in my room.
I called the hotel, spoke with the front desk. Within 5 minutes I received a return call notifying me that they had my wallet.
Over the next few days, while trying to arrange a fed-ex pickup I spoke to four different people.All of them were very courteous and knowledgeable of the situation. Not only did I get my wallet back (with a substantial amount of cash still in it) but i also received a follow up call from the GM to make sure everything was fine.
Luxury can be nice, but a courteous competent (and honest) staff trumps all!
(I was so impressed that I sent the front desk staff a box of chocolate)
- Official Description (provided by the hotel):
- A Traditional Style 1959 American Inn located in the shadow of Our Nation’s Capital located just minutes from D.C. in Falls Church, Va. inside the Capital Beltway. Full Service Inn with three buildings and exterior corridors featuring Seasonal pool, Free Wi-Fi, Complimentary Breakfast, in addition to Bentley's Falls Church Diner - a 30 year old local tradition! Our property offers a great location and value with the service you can expect from a locally owned and independently operated business. We wish to stress, we aren't Fancy, justa simple little Inn where our amenities are Value, Location, Service and a smile.Shuttle Service to East Falls Church Metro now available - Mon-Fri 7am to 11am, Sat/Sun 8am to noon. Evenings 5pm to 9pm -we run by on the hour in the evenings but please call upon arrival, Mornings are first come first serve. We look forward to meeting you! ... more less
- Reservation Options:
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- Also Known As:
- Governor House Hotel Falls Church
- Quality Inn Falls Church