The hotel was great, very clean and every thing in the rooms was in very good order. The front desk was a different story. No one knew what they were doing which showed up when I checked out. I was billed two different amounts plus two $10.00 charges that no one can explain. They said they would take care of this and apologized for the inconvenience. When I got home it looked like every thing was ok but the next day I had a charge for a different amount than on my bill. I called and was told they did not do this they only charged original amount. Every day since 3/18/2015 the amounts have changed. Today 3/24 I was charged twice the original amount. So far I have paid 3 times for a 1 night stay plus the mysterious $10.00 charges. Have turned it over to bank for resolution. The reservation staff did not seem to know what they were doing.
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- Also Known As:
- Best Western Falls Church Hotel Falls Church
- Falls Church Best Western