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“Excellent Customer Service, Poor Product” 2 of 5 stars
Review of BEST WESTERN Falls Church Inn

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BEST WESTERN Falls Church Inn
2.5 of 5 Hotel   |   6633 Arlington Blvd., Falls Church, VA 22042   |  
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Ranked #8 of 14 hotels in Falls Church
Reno, Nevada, Usa
1 review
1 helpful vote 1 helpful vote
“Excellent Customer Service, Poor Product”
2 of 5 stars Reviewed May 27, 2013

The rooms were foul smelling, dirty and broken down. The beds were super uncomfortable, breakfast was poor, and the area around was somewhat shady. The front desk staff however, was super helpful and professional.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Lynchburg, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 26, 2013

We stayed here for a night after a long day at DC. The room was nice and neat, one of the problem we had was the toilet overflowed and when I called the front desk to report the problem I was told that all the housekeepers were already off. (that was only around 6pm) and advised us to just move to a different room. We had no choice but to move eventhough we don't want to leave the fridge. By the way, the fridge is not automatically included in the room. You have to make a special request when you book. I think that's not a big deal for just a night but if you are traveling with a toddler, it's a must. So we move to a different room which is located beside the stairway and like what the other reviewer said here....IT IS LOUD! You can hear the door banging especially in the morning, that's when the breakfast time starts. So if you need to sleep in after a long exhausting day, a room beside the stairway is definitely a wrong spot. Free warm breakfast is good. Just make sure to check the utensils before you use it, I got a fork that has a dried ketchup in it and a lipstick stain on the rim of my coffee cup. Overall this deserves a 3 star.

Stayed May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Running Springs
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 24, 2013

Great location, close to DC, yet far enough away from the "big city". Our room was very comfortable, with firm king bed. Very helpful staff, Albert (manager) introduced himself to us at breakfast on our 1st morning. Very good, hot breakfast was available every morning. While many of our days were spent in DC, we were pleased to find a very clean laundromat within a mile of the Inn. And Miguels, the restaurant at the Inn, was very handy and the food was very good too.

Room Tip: ask to see the rooms available, if there is a choice.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALBERT6633, General Manager at BEST WESTERN Falls Church Inn, responded to this review, June 27, 2013
Dear Phyllis,
It was a pleasure having you as our guest . We sincerely appreciate your business and your genuine review. We look forward to having you again in the future.

Albert Veira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, Usa
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 2, 2013

Staff all very nice, professional and helpful. Hotel was very clean and provided easy access to DC. Room was large but furniture was bare bones. Could use a couch or recliner instead of two of the three chatirs, and a small refrigerator. Breakfast bar was fair; all pastries appeared to be either grocery store bought or previously frozen as many were still cold inside. No 24- coffee available.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALBERT6633, General Manager at BEST WESTERN Falls Church Inn, responded to this review, May 23, 2013
Thank you for choosing us for your recent stay. We sincerely appreciate your business and your positive feedback.
I have taken seriously all of your concerns and would address them in a timely manner. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon
Again, we thank you.
Albert Veira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, California
Top Contributor
68 reviews 68 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed May 1, 2013

This is actually a pretty nice motel. Room was large, comfortable bed, good free breakfast. However, we stayed 3 nights in room 107. Across the hall from this room and between rooms 106 and 108, which I assume would have the same problem, was a door from a stairwell which had no pneumatic closer. Monday morning wasn't a problem as the motel wasn't very busy. Tuesday morning was hell. Beginning around 6:00 am the door incessantly banged closed everytime someone went through it. After we got up we notified the front desk of the problem and asked that something be done or that we get another room. No other king bed rooms available and nothing was done so we spent another morning starting about 6:00 am listening to that door banging shut. It sounded like there was a convention of professional door bangers. IF ROOMS 106, 107, 108 ARE THE ONLY ROOMS AVAILABLE, STAY SOMEWHERE ELSE!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALBERT6633, General Manager at BEST WESTERN Falls Church Inn, responded to this review, May 23, 2013
Thank you for your business, we appreciate your sincere feedback.
We have taken your comments very seriously and have immediately done repairs to all our stairway doors to avoid any inconveniences to our future guests.
We value your business and hope you will come back and see us again soon.
Thanks again..
Albert Veira
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A TripAdvisor Member
4 of 5 stars Reviewed April 22, 2013

Clean, quiet hotel. Not as close to metro into DC as we thought but it worked out fine. Was hoping to be in walking distance. While the hotel is older, it is well maintained and a good value for the DC area.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ALBERT6633, General Manager at BEST WESTERN Falls Church Inn, responded to this review, May 23, 2013
Thank you for your positive comments. We are very happy that you enjoyed your stay. We appreciate you taking the time to share your thoughts.Your willingness to share your recent experience is genuinely appreciated. Please come back and see us again.
Albert Veira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Falls Church Inn

Address: 6633 Arlington Blvd., Falls Church, VA 22042
Phone Number:
Location: United States > Virginia > Falls Church
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#5 Romantic Hotel in Falls Church
#7 Business Hotel in Falls Church
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Falls Church Inn 2.5*
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Also Known As:
Best Western Falls Church Hotel Falls Church
Falls Church Best Western

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