First off much thanks to Amando for accommodating my family after staying 4 nights at our usual Residence Inn several miles away who refused to extend our stay due to overbooking. Amando along with the Rewards rep who was on my cellphone worked with me for at least an hour at 11pm to endure we had suitable accommodations. He showed me the room prior to my purchase. He modified the room type along with the rep selling points to accommodate. He even connected my cellphone to a charger when the battery got low.
Thanks again for all your help and I never got a chance to thank the Rewards rep.