This hotel met every expectation I had; and then some. It was impeccably clean. The bed was exceptionally comfortable and the room was spacious enough for an enjoyable week long stay. The room rate which included breakfast every morning was a fantastic deal....ESPECIALLY for a D.C. area hotel. The CUE bus stop outside the hotel made for easy access to the Metro train for daily trips in and out of D.C for touring.
Is it a new hotel? No. Is it a 4 diamond hotel? No. But I knew it wasn't when I booked it so it would be unfair to judge it as such (as I feel some other recent reviewers have done). Do I care that the bathrooms are harvest gold (i.e. 70's colors)? No! Would this be the hotel I would book IF I wanted a luxurious amenity laden stay with a Spa etc? No. But it was, and would be again, the choice for an economical and convenient visit to D.C. The coffee maker, 3/4 fridge and flat screen TV were all in working order. Water pressure was great and we never experienced a lack of hot water once.
The breakfast buffet is not your "standard" fare. This buffet had something new every day from scrambled eggs, to sausage, corned beef hash, grits, biscuits and sausage gravy, waffle maker with real maple syrup, coffee station with hazelnut and vanilla syrups to flavor your coffee with, juice machine, toaster station with english muffins, two kinds of bread, butter and peanut butter, cold and hot cereals and on and on and on. Choices galore. (though bacon one of the 6 days would have been appreciated instead of sausage every day).
However, what REALLY makes this hotel stand out is their focus on customer service. BW Fairfax staff makes you feel like you are staying at a 4 diamond hotel even if the physical plant doesn't. We experienced outstanding service from the moment we checked in until we left by their front desk staff to their housekeeping and dining room staff. Every day we were greeted by all staff with genuine smiles and meaningful interactions. Staff remembered us by name and went our of their way to be accommodating. The pointers, directions and tips from front desk staff for travel, dining and tourist attractions were perfect (thank you Joe)! Our request for a complimentary late check out due to flight changes was approved without hesitation or attitude (as I have experienced at other hotels).
Should our travels lead us back to this area we wouldn't hesitate to stay here again.