I travel to Fairfax for work at least one week out of every month. At first, I was pleased to find this hotel at a great price and terrific location for me. My first stay was uneventful and perfectly adequate. My second stay I woke up covered in bed bug bites. Management would only refund me $25 for one night of my several night stay. Still, I decided to try them again this week, only to have my companion wake up this morning obviously eaten up by bugs. The front desk manager refused to even concede that these were bed bug bites, instead claiming we were having an allergic reaction to some unknown thing that just happens to look like a large series of bug bites. The general manager refused to speak with us. They did however at least comp us last night, after we checked out this morning because of the bed bugs.
Throughout this, I'm amazed at how little management seemed to care about my returning monthly business, let alone our discomfort at being clearly eaten up by bugs at their establishment.
But the big reason I'm posting this negative review is to save anyone else from the same itchy fate. I left the hotel this morning after our third conversation with management, very much under the impression that they weren't actually going to do anything about their bed bug problem. So good luck and god speed to you if you end up here. I'd recommend spending a little more to ensure a good night's rest and management that actually respects its customers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 15, 2013
We are and continue to be concerned with any situation that might involve bed bugs. I also travel and I check bed linen and mattresses before I go to sleep in any room I stay in. My staff and I checked your room, immediately after you left and could not find any evidence of a current or past infestation of bed bugs. We looked through the linen,the king sized mattress and box spring, bed skirting, furniture, behind the head board, carpet base any place where you would see bed bug feces, live bugs or dead ones. There was no trace of blood on the sheets which could be evidence of biting. In talking to your boyfriend, he was the one that suggested that it could be an allergic reaction since he couldn't find any evidence of bugs himself. I unfortunately could not talk to him, since I was in a meeting, but, gave the authorization for a complimentary room, without even checking it,because of your boy friends sincerity, obvious distress and the fact that you had stayed with us previous times. The desk person also profusely apologized to him then and when you both checked out. There was nothing more we could have done at the time except check the room which was what we should have done immediately. To still further our inspection of that room, we contacted our exterminator and he could not find any traces of bed bugs. If something had been found we would have let you know. I sincerely regret that we did not show the necessary urgency that I would have expected of myself and our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.