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“Not that great” 3 of 5 stars
Review of Fairfax Marriott at Fair Oaks

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Fairfax Marriott at Fair Oaks
3.5 of 5 Hotel   |   11787 Lee Jackson Memorial Highway, Fairfax, VA 22033   |  
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Ranked #11 of 22 Hotels in Fairfax
D.C. area
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“Not that great”
3 of 5 stars Reviewed August 21, 2006

The hotel has its moments: the lobby is beautiful, and the bed is comfortable. But when I tried to dial the "At Your Service" button on the phone for room service, it wouldn't work. And when I tried to rent "Annapolis" on the TV, it wouldn't let me. (And I couldn't call down to the front desk because the button wouldn't work).
The hotel has good, if overpriced, food. One thing that annoyed me: the internet costs $.79/minute if you use it in the business center (wireless in your room is free, I think). The bathroom was pretty, but not exceptionally, clean.

  • Liked — price (after discount website)
  • Disliked — lack of working items: TV, phone
  • Stayed August 2006, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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259 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Thousand Oaks, CA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 2, 2006

Stayed 7/26 - 7/29 2006 on corporate travel. Everything from the start was wrong. Asked for non-smoking, dbl bed room. Got a king smoking room next to the laundry closet (loud). Asked to change, but was told hotel full. Asked for the fold-out couch to be made up, and had to call twice and waited 45 minutes for it to made up. Next morning ordered a full breakfast at 6am, delivered at 7:30am and what was delivered was cereal, so didn't eat it and was almost late for my business meeting. Was told by one staff member that he was glad it was his day off the next day because a new manager was coming in. I explained all this at checkout, but the lobby staff was very stoney faced (must get a lot of these comments)

Bottom-line: Had it been on my dime, I would have checked-out and gone somewhere else. There are plenty of other hotels in the area a lot cheaper. Try Extended Stay in the Mall, Candlewood Suites, Courtyard by Marriot (although I'm not inclined to stay at a Marriot again)

Oh yeah...was told by a local that this used to be a Holiday Inn...it shows, so don't expect more than that

  • Stayed July 2006
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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RI
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 15, 2006

We enjoyed a recent stay at the Fairfax Marriott Fair Oaks. Everything seems brand new and fairly high end. Beds were extremely comfortable, the bathroom a little small, but very nice. The hotel is located very close to the huge Fair Oaks Mall, just a short walk for shopping or dining.
The only problem was that our room faced the courtyard of the hotel, so there was no natural light coming into the room. It can also get noisy because of the many functions held in the courtyard and function rooms surrounding it. I would recommend requesting a room facing the outside.

  • Stayed May 2006
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Top Contributor
95 reviews 95 reviews
64 hotel reviews
Reviews in 58 cities Reviews in 58 cities
126 helpful votes 126 helpful votes
2 of 5 stars Reviewed May 15, 2006

As other reviewers say, this was a Holiday Inn hotel which has been renovated to a Marriott. The public areas have been done well and look good and stylish but not all fixtures and fittings have been replaced in the rooms. The beds and bedding are all new and the rooms have been decorated as have the bathrooms but many of the fittings are those from Holiday Inn. The washbasin and bath in our room had been rplaced as had the tiling, but the toilet was old ond broken! The carpet stained and not too clean.

Some of the staff must also be from Holiday Inn, most of the front desk staff have no idea and are hopeless with customer service. On checking in we were assigned an incorrect room, although it was 5pm and an alternate room was available, they could not issue keys for 30 minutes and had us wait in the lobby!!! Why? no idea, no excuse and only a vague apology!!

The restaurant is good, the food excellent although very quiet as there are good restaurants in the area, the breakfast buffet is again not of Marriott standards.

There has obviously been a lot of money spent on this hotel especially in the public areas but Marriott, you really should do better when you take over a hotel from another chain, I always stay in Marriott's if I can but I would avoid this one!

  • Stayed April 2006
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
53 reviews 53 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed May 3, 2006

This hotel used to be a Holiday Inn of the "Holidome" variety but it has been remodeled bottom to top front to back and in its new life, the building carries the Marriott flag. As one other reviewer noticed, the only hints that it's not a 100% new building from the ground up are the elevators and the antiquated looking controls for the Heat and A/C. The owners have put a lot of money into marble and wood trim and crown moldings and it all looks very nice. The room had Marriott's new bedding with lots of pillows and was very comfortable. There was also a coffee table and sofa in the room. The desk was in two parts that allows you to move part to where ever in the room you want. This does allow you to work at the desk and watch the TV (in an armoire) at the same time. A definite plus in my book. The bathroom was on the small size but adaquate for one person. The other's are correct in that the rooms on the highway side of the building do have a fair amount of street noise especially during rush hours. See if you can avoid getting one of those.

The restaurant and bar are on the dark side with lots of wood panels with a very old gentleman's club vibe to it. While there were many people coming and going through the lobby of the hotel, the bar and the restaurant seemed to have very few customers. I wondered if the lighting had something to do with it.

My stay was very predictable Marriott -- nothing bad, but nothing extraordinary either.

  • Stayed May 2006
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuarts Draft, Virginia
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 18, 2006

This hotel which used to be a Holiday Inn is now a Marriott hotel. I stayed there this past Easter weekend with a family member and we had a really enjoyable stay. Marriott did a really good with the rennovation. The hotel almost appears to be brand new but there are a few signs that it was an older hotel remodeled. For example the hotel elevators and in-room thermostats are visibly older but are fully functional. The hotel is in a good location next to the Fair Oaks Mall and is right off Interstate 66. The staff at the hotel was really friendly and outgoing. Our hotel room was a nice size and the beds were plush and very comfortable. The bathroom was a little small but did have nice features such as a granite counter top and a modern shower with a curved curtain rod and shower massager. Our room which was on the outer side of the hotel had a view of the parking lot and highway and at times I could hear some traffic but it wasn't too bothersome. If you prefer a quieter room you may want to request an inner room...some of which have a small balcony with a view of a fountain located in the main lobby. The hotel also has a large indoor pool and spa with a lifeguard on duty in addition to a fitness center and a concierge's lounge on the 6th floor. High Speed Wireless internet is also available in the rooms at a fee of $9.95 a day.

  • Stayed April 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed June 25, 2004

Our group, Franklin Group Travel stayed her two nights. Hotel was very clean. Staff was very helpful. Nice location. Would definitely stay here again.

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Additional Information about Fairfax Marriott at Fair Oaks

Address: 11787 Lee Jackson Memorial Highway, Fairfax, VA 22033
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Fairfax
#9 Family Hotel in Fairfax
#12 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fairfax Marriott at Fair Oaks 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
The Fairfax Marriott at Fair Oaks is in an ideal Northern Virginia location, just 20 minutes from Dulles International Airport, and is perfect for business trips, group meetings, wedding receptions, and weekend getaways to Washington DC. Guests love being adjacent to the Fair Oaks Mall, where there are over 190 specialty store and restaurants within walking distance, and also the close proximity to Government offices, business parks, GMU, and the Udvar-Hazy center. This luxurious hotel features 11 meeting rooms with almost 9,000 sq. ft. of meeting space, a full-service business center, an indoor pool, fitness center, as well as an onsite restaurant and bar serving a delicious American menu with a variety of signature cocktails. Guest Rooms feature chic décor with modern amenities including free WiFi access and a 32” LCD HDTVs with premium cable. Meanwhile the Marriott Luxury Bedding featuring offering plush mattresses, crisp linens, and fluffy pillows is sure to give guest the perfect night’s sleep in this Fairfax, VA hotel. ... more   less 
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Also Known As:
Marriott Fairfax Fair Oaks Mall Hotel Fairfax
Fairfax Marriott

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