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“Marriott could do better!” 2 of 5 stars
Review of Fairfax Marriott at Fair Oaks

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Fairfax Marriott at Fair Oaks
3.5 of 5 Hotel   |   11787 Lee Jackson Memorial Highway, Fairfax, VA 22033   |  
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Ranked #5 of 21 Hotels in Fairfax
Certificate of Excellence 2014
Shrewsbury, United Kingdom
Top Contributor
107 reviews 107 reviews
67 hotel reviews
Reviews in 61 cities Reviews in 61 cities
136 helpful votes 136 helpful votes
“Marriott could do better!”
2 of 5 stars Reviewed May 15, 2006

As other reviewers say, this was a Holiday Inn hotel which has been renovated to a Marriott. The public areas have been done well and look good and stylish but not all fixtures and fittings have been replaced in the rooms. The beds and bedding are all new and the rooms have been decorated as have the bathrooms but many of the fittings are those from Holiday Inn. The washbasin and bath in our room had been rplaced as had the tiling, but the toilet was old ond broken! The carpet stained and not too clean.

Some of the staff must also be from Holiday Inn, most of the front desk staff have no idea and are hopeless with customer service. On checking in we were assigned an incorrect room, although it was 5pm and an alternate room was available, they could not issue keys for 30 minutes and had us wait in the lobby!!! Why? no idea, no excuse and only a vague apology!!

The restaurant is good, the food excellent although very quiet as there are good restaurants in the area, the breakfast buffet is again not of Marriott standards.

There has obviously been a lot of money spent on this hotel especially in the public areas but Marriott, you really should do better when you take over a hotel from another chain, I always stay in Marriott's if I can but I would avoid this one!

  • Stayed April 2006
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Virginia
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed May 3, 2006

This hotel used to be a Holiday Inn of the "Holidome" variety but it has been remodeled bottom to top front to back and in its new life, the building carries the Marriott flag. As one other reviewer noticed, the only hints that it's not a 100% new building from the ground up are the elevators and the antiquated looking controls for the Heat and A/C. The owners have put a lot of money into marble and wood trim and crown moldings and it all looks very nice. The room had Marriott's new bedding with lots of pillows and was very comfortable. There was also a coffee table and sofa in the room. The desk was in two parts that allows you to move part to where ever in the room you want. This does allow you to work at the desk and watch the TV (in an armoire) at the same time. A definite plus in my book. The bathroom was on the small size but adaquate for one person. The other's are correct in that the rooms on the highway side of the building do have a fair amount of street noise especially during rush hours. See if you can avoid getting one of those.

The restaurant and bar are on the dark side with lots of wood panels with a very old gentleman's club vibe to it. While there were many people coming and going through the lobby of the hotel, the bar and the restaurant seemed to have very few customers. I wondered if the lighting had something to do with it.

My stay was very predictable Marriott -- nothing bad, but nothing extraordinary either.

  • Stayed May 2006
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuarts Draft, Virginia
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed April 18, 2006

This hotel which used to be a Holiday Inn is now a Marriott hotel. I stayed there this past Easter weekend with a family member and we had a really enjoyable stay. Marriott did a really good with the rennovation. The hotel almost appears to be brand new but there are a few signs that it was an older hotel remodeled. For example the hotel elevators and in-room thermostats are visibly older but are fully functional. The hotel is in a good location next to the Fair Oaks Mall and is right off Interstate 66. The staff at the hotel was really friendly and outgoing. Our hotel room was a nice size and the beds were plush and very comfortable. The bathroom was a little small but did have nice features such as a granite counter top and a modern shower with a curved curtain rod and shower massager. Our room which was on the outer side of the hotel had a view of the parking lot and highway and at times I could hear some traffic but it wasn't too bothersome. If you prefer a quieter room you may want to request an inner room...some of which have a small balcony with a view of a fountain located in the main lobby. The hotel also has a large indoor pool and spa with a lifeguard on duty in addition to a fitness center and a concierge's lounge on the 6th floor. High Speed Wireless internet is also available in the rooms at a fee of $9.95 a day.

  • Stayed April 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed June 25, 2004

Our group, Franklin Group Travel stayed her two nights. Hotel was very clean. Staff was very helpful. Nice location. Would definitely stay here again.

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A TripAdvisor Member
5 of 5 stars Reviewed January 18, 2002

I am a road warrior that has traveled for the last 22 years. In all of my travels I have come accross many a hotel that claims good or even great customer service, many can't deliver.
The Holiday Inn at the Fair Oaks mall delivers on their promise. I will be back.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfax Marriott at Fair Oaks

Address: 11787 Lee Jackson Memorial Highway, Fairfax, VA 22033
Location: United States > Virginia > Fairfax
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Fairfax
#5 Family Hotel in Fairfax
#8 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fairfax Marriott at Fair Oaks 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
The Fairfax Marriott hotel at Fair Oaks is in an ideal Northern Virginia location, just 20 minutes from Dulles International Airport, and offers newly-renovated accommodations that are perfect for business trips, group meetings, wedding receptions, and weekend getaways to Washington DC. Guests love being adjacent to the Fair Oaks Mall, where there are over 190 specialty store and restaurants are within walking distance, and also the close proximity to Government offices, business parks, GMU, and the Udvar-Hazy center. This stylish hotel features 11 meeting rooms with almost 9,000 sq. Ft. Of meeting space, a full-service business center, an indoor pool, a 24-hour fitness center, as well as the onsite 703 Bar + Kitchen serving a delicious American menu paired a variety of signature cocktails and craft beers. The redesigned guest rooms feature chic decor with thoughtful amenities including free WiFi access and 42" LCD HDTVs with premium cable. Guests are also sure to get the perfect night's sleep on Marriott signature Revive(R) bedding offering plush mattresses, crisp linens, and fluffy pillows. Whether you're taking a business trip or a weekend getaway, this Marriott hotel combines modern amenities with newly-renovated accommodations to make it one of the best hotels in Fairfax, VA. ... more   less 
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Also Known As:
Marriott Fairfax Fair Oaks Mall Hotel Fairfax
Fairfax Marriott

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