After catching what appeared to be a bed bug (official identification by EcoLab is pending-although the photos I compared online certainly look the same), Marriot's response was underwhelming. 1) They moved me down 2 floors to a poorly lit room overlooking the driveway, 2) They reimbursed me for my laundering expense- $39, 3) They gave me 30,000 points.
This doesn't come close to making up for the disgust of finding a bed bug on my bed at 5:30am. They really didn't seem to care about losing a customer. I'll probably try to transfer my status to Starwood.
- Official Description (provided by the hotel):
- The Fairfax Marriott at Fair Oaks is in an ideal Northern Virginia location, just 20 minutes from Dulles International Airport, and is perfect for business trips, group meetings, wedding receptions, and weekend getaways to Washington DC. Guests love being adjacent to the Fair Oaks Mall, where there are over 190 specialty store and restaurants within walking distance, and also the close proximity to Government offices, business parks, GMU, and the Udvar-Hazy center. This luxurious hotel features 11 meeting rooms with almost 9,000 sq. ft. of meeting space, a full-service business center, an indoor pool, fitness center, as well as an onsite restaurant and bar serving a delicious American menu with a variety of signature cocktails. Guest Rooms feature chic décor with modern amenities including free WiFi access and a 32” LCD HDTVs with premium cable. Meanwhile the Marriott Luxury Bedding featuring offering plush mattresses, crisp linens, and fluffy pillows is sure to give guest the perfect night’s sleep in this Fairfax, VA hotel. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Fairfax Fair Oaks Mall Hotel Fairfax
- Fairfax Marriott