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“Excellent Customer Service” 5 of 5 stars
Review of Fairfax Marriott at Fair Oaks

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Fairfax Marriott at Fair Oaks
3.5 of 5 Hotel   |   11787 Lee Jackson Memorial Highway, Fairfax, VA 22033   |  
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Free Parking
Ranked #10 of 22 hotels in Fairfax
Los Angeles, California
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed September 22, 2013

I was recently a guest as this was one of the few hotels that had availability. I am so glad that I was referred to this hotel. The service was incredible. This hotel really delivers the best customer service. All of the staff interactions were pleasant. But Hatton,Michelle, Evelyn, Tatjana,Michelle, Sean are incredible employees. They deserve to be recognized for their service. The room was very nice and spacious. I look forward to my nxt visit.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • German first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
4 of 5 stars Reviewed September 18, 2013 via mobile

I stayed here a couple times a week for a few weeks. The staff was extraordinary in their efforts to make it a great experience.

I'm a nursing mother and they got me a fridge and microwave for my room so I could store my pumped milk.

Every interaction was pleasant but Michelle went above and beyond to help me. She made sure that I had the same room each time I visited so I would not need to request the fridge and microwave multiple times.

Everyone was friendly and helpful.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynchburg, Virginia
1 review
5 of 5 stars Reviewed September 17, 2013

Our family has stayed at the Fair Oaks Marriott numerous times and have always been happy with the staff and cleanliness of the rooms. The beds are very comfortable. We have stayed when there are multiple swim teams, soccer teams, etc and were surprised at how quiet our room was. The concierge lounge is an appreciated plus as well. When the lounge couldn't accommodate us we were given free coupons to the buffet breakfast, which was delicious.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 15, 2013 via mobile

Stayed here over a weekend for business nearby and found the front desk and resaurant wait staff particularly friendly and attentive. The halls were quiet and well lit. Buffet breakfast with omelette stand was good. Enjoyed my stay.

  • Stayed September 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2013

We have stayed at the Fairfax Marriott at Fair Oaks several times. Each has been a really nice experience...the rooms are immaculate and comfortable. The staff is always friendly and helpful, the housekeeping is above expectations.

Room Tip: Although it was fine, I would not recommend a room overlooking the inside courtyard....I like to loo...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 13, 2013

Great staff, very friendly. This is my favorite place to stay when I'm in down for work. The concierge lounge staff is wonderful and remembers my name. Great resaurants nearby. Rooms are comfortable and quiet.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
1 review
5 of 5 stars Reviewed September 11, 2013

Thank you so much for everything! Our guests who where here for my daughters wedding received the upmost customer service and attention. Rooms are updated and comfortable. All of the staff from the front desk to the restaurant are friendly, warm and eager to assist in making your stay as nice as possible. We will definately book rooms again at the Fair Oaks Marriott. Thank you also to Mary Billone in reservations for assuring everything was in order for our guests when they arrived. The best value in hotels in the area for sure!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfax Marriott at Fair Oaks

Address: 11787 Lee Jackson Memorial Highway, Fairfax, VA 22033
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Fairfax
#10 Family Hotel in Fairfax
#12 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fairfax Marriott at Fair Oaks 3.5*
Official Description (provided by the hotel):
The Fairfax Marriott at Fair Oaks is in an ideal Northern Virginia location, just 20 minutes from Dulles International Airport, and is perfect for business trips, group meetings, wedding receptions, and weekend getaways to Washington DC. Guests love being adjacent to the Fair Oaks Mall, where there are over 190 specialty store and restaurants within walking distance, and also the close proximity to Government offices, business parks, GMU, and the Udvar-Hazy center. This luxurious hotel features 11 meeting rooms with almost 9,000 sq. ft. of meeting space, a full-service business center, an indoor pool, fitness center, as well as an onsite restaurant and bar serving a delicious American menu with a variety of signature cocktails. Guest Rooms feature chic décor with modern amenities including free WiFi access and a 32” LCD HDTVs with premium cable. Meanwhile the Marriott Luxury Bedding featuring offering plush mattresses, crisp linens, and fluffy pillows is sure to give guest the perfect night’s sleep in this Fairfax, VA hotel. ... more   less 
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Also Known As:
Marriott Fairfax Fair Oaks Mall Hotel Fairfax
Fairfax Marriott

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