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“Amazing customer service” 4 of 5 stars
Review of Fairfax Marriott at Fair Oaks

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Fairfax Marriott at Fair Oaks
3.5 of 5 Hotel   |   11787 Lee Jackson Memorial Highway, Fairfax, VA 22033   |  
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Ranked #5 of 21 Hotels in Fairfax
1 review
“Amazing customer service”
4 of 5 stars Reviewed September 18, 2013

I stayed here a couple times a week for a few weeks. The staff was extraordinary in their efforts to make it a great experience.

I'm a nursing mother and they got me a fridge and microwave for my room so I could store my pumped milk.

Every interaction was pleasant but Michelle went above and beyond to help me. She made sure that I had the same room each time I visited so I would not need to request the fridge and microwave multiple times.

Everyone was friendly and helpful.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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296 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Lynchburg, Virginia
1 review
5 of 5 stars Reviewed September 17, 2013

Our family has stayed at the Fair Oaks Marriott numerous times and have always been happy with the staff and cleanliness of the rooms. The beds are very comfortable. We have stayed when there are multiple swim teams, soccer teams, etc and were surprised at how quiet our room was. The concierge lounge is an appreciated plus as well. When the lounge couldn't accommodate us we were given free coupons to the buffet breakfast, which was delicious.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed here over a weekend for business nearby and found the front desk and resaurant wait staff particularly friendly and attentive. The halls were quiet and well lit. Buffet breakfast with omelette stand was good. Enjoyed my stay.

  • Stayed September 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Salem, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2013

We have stayed at the Fairfax Marriott at Fair Oaks several times. Each has been a really nice experience...the rooms are immaculate and comfortable. The staff is always friendly and helpful, the housekeeping is above expectations.

Room Tip: Although it was fine, I would not recommend a room overlooking the inside courtyard....I like to loo...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2013

Great staff, very friendly. This is my favorite place to stay when I'm in down for work. The concierge lounge staff is wonderful and remembers my name. Great resaurants nearby. Rooms are comfortable and quiet.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fairfax, Virginia
1 review
5 of 5 stars Reviewed September 11, 2013

Thank you so much for everything! Our guests who where here for my daughters wedding received the upmost customer service and attention. Rooms are updated and comfortable. All of the staff from the front desk to the restaurant are friendly, warm and eager to assist in making your stay as nice as possible. We will definately book rooms again at the Fair Oaks Marriott. Thank you also to Mary Billone in reservations for assuring everything was in order for our guests when they arrived. The best value in hotels in the area for sure!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northeast
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 7, 2013

This is the third time I have stayed here in the last 3 mos. and service was consistently great each time. Front desk was welcoming and efficient and went out of their way to make me feel welcome. While the hallways and carpeting feel a little worn, the beds are very comfortable and linens are nice. Easy walk over to the mall but I had such a great meal in the restaurant the first time, that I've gone back to the hotel restaurant for dinner each time since. Despite the fact that they have only seen me 2-3 times in the last 90 days, both Sergei and Olga recognized me and greeted me warmly. The restaurant service was as good as the front desk staff and the meal was one of the better ones I've had in this area. For the record, my picks tend to the rockfish and the crab cake. Breakfast in the morning was good as well. Weekend rates at this place are sinfully low so it makes it an incredible bargain for a Fri/Sat. It's always too empty which is too bad for the hotel but makes it quiet for those of us who like it.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfax Marriott at Fair Oaks

Address: 11787 Lee Jackson Memorial Highway, Fairfax, VA 22033
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Fairfax
#5 Romantic Hotel in Fairfax
#7 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fairfax Marriott at Fair Oaks 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
The Fairfax Marriott hotel at Fair Oaks is in an ideal Northern Virginia location, just 20 minutes from Dulles International Airport, and offers newly-renovated accommodations that are perfect for business trips, group meetings, wedding receptions, and weekend getaways to Washington DC. Guests love being adjacent to the Fair Oaks Mall, where there are over 190 specialty store and restaurants are within walking distance, and also the close proximity to Government offices, business parks, GMU, and the Udvar-Hazy center. This stylish hotel features 11 meeting rooms with almost 9,000 sq. Ft. Of meeting space, a full-service business center, an indoor pool, a 24-hour fitness center, as well as the onsite 703 Bar + Kitchen serving a delicious American menu paired a variety of signature cocktails and craft beers. The redesigned guest rooms feature chic decor with thoughtful amenities including free WiFi access and 42" LCD HDTVs with premium cable. Guests are also sure to get the perfect night's sleep on Marriott signature Revive(R) bedding offering plush mattresses, crisp linens, and fluffy pillows. Whether you're taking a business trip or a weekend getaway, this Marriott hotel combines modern amenities with newly-renovated accommodations to make it one of the best hotels in Fairfax, VA. ... more   less 
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Also Known As:
Marriott Fairfax Fair Oaks Mall Hotel Fairfax
Fairfax Marriott

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